SIM card removed issue with SailfishX

answered 2019-11-20 15:22:29 +0300

jovirkku
23703 ●213 ●311 ●247

  moderator

updated 2019-11-20 15:52:37 +0300

This was the first attempt to eliminate the problem:
https://together.jolla.com/question/182073/sim-card-removed-issue-with-sailfishx/?answer=209909#post-id-209909

Using the command line is not convenient for everyone. Therefore, the next step was to automate the same:

On Sailfish 3.2.0, SIM Toolkit is automatically disabled if event "SIM reset" is observed.

• No need to use the command line or do anything else. It is done for you in the background. Some details:
• "SIM reset" is the way ofono reacts to "UICC Reset" command received from the STK app (running on the SIM card). It looks like SIM removal (and re-insertion) to the rest of the system. This false information was causing that "SIM removed" dialog to appear. Under normal circumstances, ofono never enters this internal "SIM reset" state.
• Crossing a state border apparently triggers the false "UICC reset" in case of some SIM cards while most cards work ok.
• STK will stay disabled till the next restart of the device.
• All other SIM functions (except for the interactive STK menu) keep working normally.
  
  

Please report here if this issue keeps persisting after you have updated your phone to OS version 3.2.0.

answered 2019-11-19 13:47:36 +0300

omtose
11 ●2 ●1

I can confirm that this issue is _still_ happening on 3.2.0.12, although not as frequently as it did before. I've also tried the enableSimToolkit=false fix, but that did not work either.

This is really disappointing.

answered 2019-11-06 15:54:01 +0300

pakman
911 ●17 ●29 ●31

I've just had an e-mail from Jolla support implying that the problem should have been fixed in 3.2.0, even though this particular issue is not in the T.J.C: Issues reported by the community and fixed in this update section of the release notes.

It will be several weeks before I have a chance to verify roaming behaviour myself, and unlike some others I have only experienced this problem once while in my home country. I suggest that if anyone gets hit by this issue after updating to 3.2.0, they open a ticket with Jolla support and reference this TJC thread.

(I know that this isn't a real answer, but I want to bump the thread)

answered 2019-09-17 22:14:50 +0300

attah
11007 ●106 ●127 ●123

I had this issue on my XA2, but it turned out to be a simple physical issue. I have added a piece of tape to the backside of the SIM to increase thickness ever so slightly, and that solved the issue. I of course take no responsibility for your success, but it works great for me

answered 2019-09-17 22:02:38 +0300

Kea
291 ●10 ●17 ●23

I have an XA2 Plus Dual sim (4413) , with only one sim in it (Sim1). All the time I get the message 'remove simcard and restart the device', like many others here. Yet it doesn't make any difference if I do that. It is very annoying. "use sim card 1" is grey. 'Network' is grey. When abroad my device has problems with finding a mobile connection with the local network (UK). It stays on the network of my country (NL). Sending an sms when abroad is not possible. I tried 4G and 3G but that doesn't make any difference. This is a bug and I hope Jolla will fix it soon.

answered 2019-07-23 11:34:30 +0300

jovirkku
23703 ●213 ●311 ●247

  moderator

updated 2019-08-09 09:46:22 +0300

Sailfish OS update 3.1.0 (available for early access subscribers now, and to all users in a couple of weeks) contains the following workaround for those who suffer from this SIM related issue and don't really need the SIM application toolkit (STK), i.e. services running in the SIM card provided by your cellular operator.

On 3.1.0 it is possible to disable the STK completely which hopefully eliminates those incorrect "SIM card removed" messages.

NOTE: The following requires that you have solid experience in using Linux commands and files. Otherwise your attempt might cause more problems than bring benefit. Do not try it if you feel unsure.

This can be tested in the following way - you will need the developer mode and a text editor for it:

devel-su
cd /etc/ofono
cp ril_subscription.conf original_ril_subscription.conf  ## save it, just in case...
vi ril_subscription.conf

Add the following line to section [Settings] :

enableSimToolkit=false

Save the file. Restart the device.

Please report if this help in your case or does not help.

NOTE: The SIM-based services will not run on your phone, now, until you remove the line you added to the .conf file.

answered 2019-06-17 23:20:19 +0300

daneos
211 ●6 ●11 ●17

I got the same issue on Xperia XA2+, but until recently only on SIM2 (which is set to "Always 2G") and only when crossing borders. My SIM1 slot was set to 4G, but was using 3G, because the SIM card wasn't capable of 4G.

However, recently I got a new SIM card, with 4G support, and the issue started appearing on SIM1, nowhere near the border. I think it's also worth noting, that the provider for my SIM2 uses national roaming (uses other network's BTSes), and there is no problem with it, while the provider for SIM1 does not.

The problem is always present on 2G-only SIM2 when crossing borders, and is random on 4G SIM1 (actually I have not yet tested if roaming on SIM1 will also always trigger the problem).

So, to summarize:
Device: Xperia XA2 Plus dual-sim H4413
SIM1: No problem for 3G-only SIM card (even with roaming), problem not related to crossing borders on 4G
SIM2: only 2G, problem appears only with international roaming, no problem with national one
Sailfish versions affected for sure: 3.0.1.14, 3.0.3.9

answered 2019-06-13 14:34:20 +0300

wb1000000
91 ●2 ●5 ●8

updated 2019-06-24 22:02:05 +0300

I've experienced the same issue with my Xperia XA2 Ultra Dual SIM with 3.0.3.9. Once roaming in NL my DE SIM (congstar) in slot 2 started generating the "SIM card removed" message. The phone was unusable until I disabled this SIM.

What appears to have helped for me so far (2 days without the message, still roaming) is to set "Prefer 3G" instead of "Prefer 4G".

UPDATE: After crossing the border from NL back to DE, the issue started again. Changing from 3G back to 4G on my DE SIM solved it again.

However this weekend I was in the Basel area and both my NL and DE SIM suffered from this issue. The phone was basically useless for the whole weekend. Changing between 2G/3G/4G seemed to alleviate the issue sometimes for an hour or so but after that it started again. Not too happy about that :-|

Best regards,

Jasper

answered 2019-06-10 14:56:49 +0300

pakman
911 ●17 ●29 ●31

updated 2019-10-04 01:05:11 +0300

I get this with my F5122 as well, almost always when entering a new country, although it has happened once or twice at home. It has happened both when coming out of flight mode after landing in another country, and when crossing a border by train. Usually a reboot is enough to fix the problem, and now I normally reboot when starting to roam or crossing a border. However, around last Christmas/New Year in France (Marseille) it got so bad that my phone became unusable. Luckily, it mostly affected one SIM, so I was able to disable it and buy a data pack for the other one. That saw me through the rest of my stay, with only the occasional reboot.

As @slowcyclist pointed out, part of what makes this really serious is the impact that this has on other people who are trying to get in touch with you. They won't cut you any slack because you have been let down by the weird phone that you insist on using, and that can't do half of the things that theirs can.

EDIT 2019-07-18: I have just come back from another short trip to France and Spain, and phone-wise it was a nightmare. I will never go abroad again without my trusty old Wileyfox Swift (now running Lineage) as a backup. The problems started when I arrived in France, and found that SIM 1 couldn't send or receive SMS messages, although it could still make calls. I called the SIM issuer, who couldn't see any problem from their end. After a day or two, that SIM started showing the "SIM card removed" message repeatedly. I had to disable it. When I crossed into Spain, SIM 1 was OK, but SIM 2 started giving the same problem. I know it is frustrating for devs to read reports about these kinds of things without detailed logs or diagnostics, however when these problems hit me, I am usually in the company of people who don't have much tolerance with me taking time out to fiddle with my phone rather than getting one that works (like theirs). I am going abroad again in a few weeks, and the people that I will be with are less bothered by this kind of thing: I will try to get some more detailed diagnostics if it happens again.

I know that reflashing to Android and back to SFOS might fix the problem, but:

1. OTOH it might not fix it
2. this is not something that I expect to have to do with a daily driver. I already have another device that needs to be reflashed and set up again from scratch, and I am waiting for the free evening that I will need for that.

EDIT 2019-08-21: I have managed to capture the output of "dmesg" and "journalctl" when I was hit by this problem recently, and I have sent them to Jolla support. Here is a relevant-looking extract from journalctl which appears to show a SIM switching off (I am not an expert on mobile communications though, so someone else may have more insight):

Aug 13 18:05:10 Sailfish statefs[654]: Ofono status  "roaming"
Aug 13 18:05:10 Sailfish statefs[654]: Cellular status Denied -> Roaming
Aug 13 18:05:10 Sailfish statefs[654]: Registered
Aug 13 18:05:10 Sailfish statefs[654]: Operator  QVariant(QString, "I TIM")
Aug 13 18:05:10 Sailfish statefs[654]: Setup current operator properties
Aug 13 18:05:11 Sailfish encsfa-fpd[706]: Code check in 479063
Aug 13 18:05:11 Sailfish encsfa-fpd[706]: Code check in 50937
Aug 13 18:05:12 Sailfish ofonod[712]: export_entries_one_storage_cb with ME failed
Aug 13 18:05:14 Sailfish tracker-extract[3423]: No seccomp support compiled-in.
Aug 13 18:05:14 Sailfish statefs[654]: Ofono status  "searching"
Aug 13 18:05:14 Sailfish statefs[654]: Cellular status Roaming -> Searching
Aug 13 18:05:14 Sailfish ofonod[712]: data reg changed 2 -> 0 (unregistered), attached 0
Aug 13 18:05:14 Sailfish statefs[654]: Unregistered
Aug 13 18:05:15 Sailfish ofonod[712]: SMS History Probe for modem: 0x21acd8
Aug 13 18:05:15 Sailfish ofonod[712]: Registered interface org.ofono.NetworkTime, path /ril_0
Aug 13 18:05:15 Sailfish simkit[3412]: [D] unknown:0 - /ril_0 - Registering services
Aug 13 18:05:15 Sailfish statefs[654]: Cellular_interfaces=( MessageWaiting , SimManager , SimToolkit , VoiceCallManager , ExtSimInfo , )
Aug 13 18:05:15 Sailfish statefs[654]: Get SimToolkit properties
Aug 13 18:05:15 Sailfish ofonod[712]: nw select automatic
Aug 13 18:05:15 Sailfish tart[3208]: [D] unknown:0 - (dial) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"
Aug 13 18:05:15 Sailfish tart[3208]: [D] unknown:0 - (incoming) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"
Aug 13 18:05:15 Sailfish statefs[654]: Cellular_interfaces=( CallBarring , CallForwarding , CallSettings , CallVolume , ConnectionManager , MessageManager , MessageWaiting , NetworkRegistration , Phonebook , PushNotification , RadioSettings , SimManager , SmartMessaging , SimToolkit , SupplementaryServices , VoiceCallManager , ExtSimInfo , )
Aug 13 18:05:15 Sailfish statefs[654]: Cellular NetworkRegistration w/o SimManager!
Aug 13 18:05:15 Sailfish statefs[654]: Get cellular network properties
Aug 13 18:05:15 Sailfish simkit[3412]: [D] unknown:0 - /ril_0 - QMap(("IdleModeIcon", QVariant(uchar, 0))("IdleModeText", QVariant(QString, ""))("MainMenu", QVariant(QDBusArgument, ))("MainMenuIcon", QVariant(uchar, 0))("MainMenuTitle", QVariant(QString, "")))
Aug 13 18:05:15 Sailfish simkit[3412]: [D] unknown:0 - updating .desktop 0
Aug 13 18:05:15 Sailfish simkit[3412]: [D] unknown:0 - /simkitagent/ril_0 - Object registered
Aug 13 18:05:15 Sailfish statefs[654]: Setup connection manager "/ril_0"
Aug 13 18:05:15 Sailfish statefs[654]: Ofono status  "searching"
Aug 13 18:05:15 Sailfish statefs[654]: Cellular status Offline -> Searching
Aug 13 18:05:16 Sailfish alien_bridge_server[3525]: QThread::wait: Thread tried to wait on itself
Aug 13 18:05:16 Sailfish statefs[654]: Cellular_interfaces=( CallBarring , CallForwarding , CallSettings , CallVolume , CellBroadcast , ConnectionManager , MessageManager , MessageWaiting , NetworkRegistration , Phonebook , PushNotification , RadioSettings , SimManager , SmartMessaging , SimToolkit , SupplementaryServices , VoiceCallManager , ExtSimInfo , )
Aug 13 18:05:16 Sailfish statefs[654]: Ofono status  "roaming"
Aug 13 18:05:16 Sailfish statefs[654]: Cellular status Searching -> Roaming
Aug 13 18:05:16 Sailfish statefs[654]: Registered
Aug 13 18:05:16 Sailfish ofonod[712]: Requested file structure differs from SIM: 6fb7
Aug 13 18:05:18 Sailfish ofonod[712]: export_entries_one_storage_cb with ME failed
Aug 13 18:05:18 Sailfish statefs[654]: Ofono status  "roaming"
Aug 13 18:05:18 Sailfish statefs[654]: Cellular status Searching -> Roaming
Aug 13 18:05:18 Sailfish statefs[654]: Registered
Aug 13 18:05:18 Sailfish ofonod[712]: data reg changed 0 -> 2 (searching), attached 1
Aug 13 18:05:18 Sailfish statefs[654]: Operator  QVariant(QString, "I TIM")
Aug 13 18:05:18 Sailfish statefs[654]: Setup current operator properties
Aug 13 18:05:20 Sailfish statefs[654]: Ofono status  "searching"
Aug 13 18:05:20 Sailfish statefs[654]: Cellular status Roaming -> Searching
Aug 13 18:05:20 Sailfish statefs[654]: Unregistered
Aug 13 18:05:26 Sailfish ofonod[712]: SMS History Remove for modem: 0x217e00
Aug 13 18:05:26 Sailfish simkit[3412]: [D] unknown:0 - /simkitagent/ril_1 - Release
Aug 13 18:05:26 Sailfish simkit[3412]: [D] unknown:0 - updating .desktop 0
Aug 13 18:05:26 Sailfish simkit[3412]: [D] unknown:0 - updating .desktop 0
Aug 13 18:05:26 Sailfish simkit[3412]: [D] unknown:0 - /simkitagent/ril_1 - Object unregistered
Aug 13 18:05:26 Sailfish ofonod[712]: No SIM card
Aug 13 18:05:26 Sailfish statefs[654]: Ofono: no sim
Aug 13 18:05:26 Sailfish statefs[654]: Cellular status Roaming -> Offline
Aug 13 18:05:26 Sailfish statefs[654]: Unregistered
Aug 13 18:05:26 Sailfish ofonod[712]: SIM card OK
Aug 13 18:05:26 Sailfish ofonod[712]: Requested file structure differs from SIM: 6fb7
Aug 13 18:05:26 Sailfish statefs[654]: Technology (type= "wifi" ) tethering is  ""
Aug 13 18:05:26 Sailfish tart[3208]: [D] unknown:0 - (dial) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"
Aug 13 18:05:26 Sailfish tart[3208]: [D] unknown:0 - (incoming) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"

EDIT 2019-10-03: I received an e-mail from Jolla Support telling me that they think that they have fixed the issue in 3.2.0 -- fingers crossed! I'll be going abroad again for a few days at the end of October, if the release is out by then it will be interesting to see how well it works

answered 2019-06-08 23:22:33 +0300

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2019-06-25 08:37:33 +0300

Raymaen
3463 ●49 ●78 ●67

Maybe a list of affected devices and the exact versions would be helpful:

• Xperia X F5121 since the 2.1.14 release
• Xperia X Dual SIM F5122 since ?
• Xperia XA2 H3113 since 3.0.2.x or 3.0.3.x? (no occurrence under the 3.0.1.14 beta release)
• Xperia XA2 Dual SIM H4213 since ?
• Xperia XA2 single SIM (always when roaming) 3.0.3.10!