SIM card removed issue with SailfishX

Tracked by Jolla

asked 2018-03-26 23:44:47 +0300

richie
1800 ●14 ●18 ●23

updated 2019-08-06 10:20:29 +0300

jovirkku

23703 ●213 ●311 ●247

moderator

Hi

Since upgrading to 2.1.4.14, it maybe a coincidence, but I keep on getting this message on Sony X, official SailfishX

SIM card removed

You need to restart the device to activate the inserted SIM OK

Yet I have not taken the SIM card out. I have a cover on the X, so to fix it I reboot. Considering I do not touch the SIM at all and a reboot gets the SIM recognised again, I'm wondering if it is a bug, as I have only noticed it since upgrading. It doesn't happen that frequently, 3 occasions since updating.

Is anyone else seeing this as an issue?

*Update: Bug still present in SFOS release 3.1.0.11, even after editing /etc/ofono/ril_subscription.conf

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4

Hi

I have remarked that behaviour. At first I thought of a bad contact and cleaned up my SIM contacts but I am now sure there is a bug or similar making the system believe the SIM was removed.

I eventually use a F5122.

Regards

ddelamarre ( 2018-03-28 15:19:02 +0300 )edit

1

The frequency of this happening has increased for me, so I too have removed the SIM card and cleaned it. I'll see how it goes.

richie ( 2018-03-31 12:00:42 +0300 )edit

2

Hi Same for me. The frequency is, however, not regular at all.

I realize the phenomenon is exacerbated by an intensive WIFI or IO like updating maps for OSMscoutServer. Also it occurs only from 2.1.4.14 upgrade, it occurs irrespective of my phone moving, or staying stable on a table i.e. exposed or not to vibrations. Therefore definitely not a hardware issue.

Regards

ddelamarre ( 2018-04-13 14:33:35 +0300 )edit

1

Hi

I had an answer from Jolla support saying this is probably due to the fact I use a F5122 i.e. dual SIM that is not formally supported in 2.1.4 worked with 2.1.3 by chance. Release 2.2.0 will support F5122 and is due in May.

I hope that helps being patient and avoid smashing the phone against a wall like I feel sometimes like an itching when it tells me the SIM was removed too often ...

Regards

ddelamarre ( 2018-04-18 22:59:13 +0300 )edit

1

Hi

just for information, I did the community recommended changes for dual SIM like in https://talk.maemo.org/showpost.php?p=1534540&postcount=1061 and few other places.

I have not got any new incident. However, I cannot swear this is the reason and a solution ...

Regards

ddelamarre ( 2018-05-01 00:11:54 +0300 )edit

3

answered 2018-09-16 22:34:58 +0300

txus
43 ●4 ●3

Same behavior while travelling from Germany to Netherlands on arrival in Amsterdam, after switching off Airplane mode AND getting reception and a few seconds/minutes of internet, same thing from Netherlands to Spain, and same thing on the way back.

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1

I experienced these problems frequently but not all times in Poland, Germany, Netherlands, Great Britain, Belgium and France. I could not track down what is causing these problems but they seem to occur when the phone first locks in while roaming. Also poor network conditions seem to be influential. I visited some very rural areas in France, Belgium and England where the problem seemed to occur more often.

WT.Sane ( 2018-09-22 16:51:34 +0300 )edit

3

Bad news : it occurs on version 3.0.0.8.

I tried resetting it to auto select the network and after some time : boom ! it tells me my SIM Card was removed.

Conclusion : back to force network and get in trouble when traveling abroad ...

ddelamarre ( 2018-11-16 15:43:15 +0300 )edit

Thanks for spending the time to debate this, I really feel strongly about it and love studying more on this topic. tree removal

casseverhart13 ( 2019-11-21 07:16:06 +0300 )edit

3

answered 2019-04-25 16:01:00 +0300

koka
31 ●2 ●2

Same here with an XA2 dual sim. Crossing a border could be the cause. It started about a week ago. Version 3.0.3.8 and 3.0.2.x affected. Upgraded this morning.

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1

Sometimes I need to activate the empty slot 2 in settings so that my phone recognizes the SIM in slot 1 again. Happens occasionally after rebooting.

Kopekenscheich ( 2019-04-30 13:48:34 +0300 )edit

3

answered 2019-11-06 15:54:01 +0300

pakman
911 ●17 ●29 ●31

I've just had an e-mail from Jolla support implying that the problem should have been fixed in 3.2.0, even though this particular issue is not in the T.J.C: Issues reported by the community and fixed in this update section of the release notes.

It will be several weeks before I have a chance to verify roaming behaviour myself, and unlike some others I have only experienced this problem once while in my home country. I suggest that if anyone gets hit by this issue after updating to 3.2.0, they open a ticket with Jolla support and reference this TJC thread.

(I know that this isn't a real answer, but I want to bump the thread)

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1

Recently we had an user group meeting in Munich and there were reports that's indeed gone for roaming, since the update to 3.2.0.12

jollajo ( 2019-11-06 16:14:39 +0300 )edit

1

Sounds promising, since I was facing this issue again many times last weekend while travelling through three countries. Next possibility for testing will be in December... crossing fingers (and my wife finally will be happy as well).

vision ( 2019-11-06 18:23:16 +0300 )edit

Thanks for letting us know. I wonder if it really has been fixed - unfortunately I also don't have the possibility to test it anytime soon. Weird that Jolla didn't mention it in the changelog...

molan ( 2019-11-13 14:12:58 +0300 )edit

2

answered 2019-04-30 10:40:24 +0300

ossi1967

15990 ●198 ●253 ●259

updated 2019-04-30 10:40:35 +0300

As Noted above, I saw this issue briefly last year when roming abroad. Now with 3.0.3 it starts happening at home, every other day when I pick up my phone I see this message and the mobile connection is gone. This does not increase the usefulness of SailfishOS on my Xperia X.

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2

answered 2019-06-17 23:20:19 +0300

daneos
211 ●6 ●11 ●17

I got the same issue on Xperia XA2+, but until recently only on SIM2 (which is set to "Always 2G") and only when crossing borders. My SIM1 slot was set to 4G, but was using 3G, because the SIM card wasn't capable of 4G.

However, recently I got a new SIM card, with 4G support, and the issue started appearing on SIM1, nowhere near the border. I think it's also worth noting, that the provider for my SIM2 uses national roaming (uses other network's BTSes), and there is no problem with it, while the provider for SIM1 does not.

The problem is always present on 2G-only SIM2 when crossing borders, and is random on 4G SIM1 (actually I have not yet tested if roaming on SIM1 will also always trigger the problem).

So, to summarize:
Device: Xperia XA2 Plus dual-sim H4413
SIM1: No problem for 3G-only SIM card (even with roaming), problem not related to crossing borders on 4G
SIM2: only 2G, problem appears only with international roaming, no problem with national one
Sailfish versions affected for sure: 3.0.1.14, 3.0.3.9

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1

I am able to reliably deactivate my SIM card by disabling wifi -> cross a border and get on a roaming network -> activate and connect wifi -> et voila, my sim is deactivated and I need to reboot phone, which triggers same behaviour, as long as wifi still connects.

Kobold ( 2019-06-19 00:03:40 +0300 )edit

I can confirm @Kobold's observation.

jollajo ( 2019-06-26 16:39:31 +0300 )edit

1

answered 2019-09-17 22:02:38 +0300

Kea
291 ●10 ●17 ●23

I have an XA2 Plus Dual sim (4413) , with only one sim in it (Sim1). All the time I get the message 'remove simcard and restart the device', like many others here. Yet it doesn't make any difference if I do that. It is very annoying. "use sim card 1" is grey. 'Network' is grey. When abroad my device has problems with finding a mobile connection with the local network (UK). It stays on the network of my country (NL). Sending an sms when abroad is not possible. I tried 4G and 3G but that doesn't make any difference. This is a bug and I hope Jolla will fix it soon.

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@Kea: There will be a better fix in the upcoming OS release. It does not require any terminal commands. Hopefully, it stops those messages form appearing also in your case.

jovirkku ( 2019-09-25 15:25:31 +0300 )edit

1

answered 2019-11-19 13:47:36 +0300

omtose
11 ●2 ●1

I can confirm that this issue is _still_ happening on 3.2.0.12, although not as frequently as it did before. I've also tried the enableSimToolkit=false fix, but that did not work either.

This is really disappointing.

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Please open a ticket with Jolla support - the sooner the better. If you can, open a terminal or connect via ssh over WiFi or a USB connection, do 'devel-su', capture the output of the 'dmesg' and 'journalctl' commands and send them to Jolla. It will be several weeks before I will have a chance to test this out myself.

pakman ( 2019-11-20 18:21:00 +0300 )edit

Still unusable to an absurd level, would be nice to get some form of communication on this.

omtose ( 2020-01-20 19:13:19 +0300 )edit

I had the issue several times over the past years. Sometimes it worked fine for weeks, sometimes i had the problem multiple times a day, but that was not often. Lately it's multiple times every day, and it's making my phone unusable. please fix this Jolla, Xperia X, T-mobile NL.

yomark ( 2020-01-22 23:14:49 +0300 )edit

0

answered 2019-09-17 22:14:50 +0300

attah

11007 ●106 ●127 ●123

I had this issue on my XA2, but it turned out to be a simple physical issue. I have added a piece of tape to the backside of the SIM to increase thickness ever so slightly, and that solved the issue. I of course take no responsibility for your success, but it works great for me

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Funny, there were little pieces of paper in both slots (sim and memory card) when I bought the device and yet I had this problem. I just removed the paper, but nothing has changed. The weird thing is that I can make a call in the UK most of the time (not always) while the network on my Jolla says it still is on BenNL. My husband has an iphone and he doesn't have problems with mobile connection. His is on O2. That is as it should be. Something is not right, Jolla !

Kea ( 2019-09-17 22:33:39 +0300 )edit

This problem suddenly stopped, no message 'sim removed' popped up anymore. The phone worked well. But still there was no mentioning of the foreign network while I was in the UK. It should have mentioned 'O2', yet it said BenNL while I was abroad.

Kea ( 2019-09-23 13:05:45 +0300 )edit

February 2020 this problem with 'sim removed ' happened again while I was in the UK. Yesterday (March) I was in Belgium and there it happened too. So it is not yet solved.

Kea ( 2020-03-07 15:48:07 +0300 )edit

SIM card removed issue with SailfishX

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