How does contacts app really, really work?

asked 2018-04-21 12:16:23 +0300

Edberg gravatar image

updated 2018-04-21 12:52:08 +0300

Dear Sailfish community,

I am facing a totally weird behaviour of my new JP1 and hope you can help me. The display of my old JP1 suddenly "died" so the phone became not operable. No I got a new JP1 and of course I knew I'd loose all contacts which I saved on the old mobile. Now here comes the curiosity! Sometimes, totally unpredictable, some of the contacts suddenly appear and then suddenly disappear again. To clarify, say I saved a contact "abc" with a corresponding number "123456" in my old JP1. In the new JP1, when I open the contacts app there is obviously no such contact "abc". Then, I receive a call from a number 123456 and the telephone app of course doesn't recognize that this is "abc", so it lists only the number. However, the next time I opened the app it was written "abc" instead of the number. I opened the contacts app and in the list of currently used contacts, the contact "abc" appears. I look at it and think "what the heck..." and while I think that suddenly the contact disappears... in front of my eyes! Also in the telephone app... But then... suddenly appears again. This happened so far with 4 contacts. Can anyone explain what is happening? If these contacts sometimes appear, then they have to be somehow accessible, haven't they? Then I should be able to access all other contacts as well, shouldn't I?

Appreciate any hint, help, advise on this topic. I really suffer on loosing my contacts...

I just checked every single contact on the new JP1 and figured out that there are indeed some of the contacts saved on the old JP1 which appear now in the new. But, in my opinion, totally random contacts. Would have been great to have all.

ps: I know I can disassemble the old and new JPs and use the new display on the old phone to get the data but a more elegant way would be great :)

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Contacts synced from google disappear now and then, I think when it is syncing. Local contacts stay.

johanh ( 2018-04-21 13:08:10 +0300 )edit

It is a really annoying behavior and I've been in contact with Jolla support, but they haven't been able to solve it.

johanh ( 2018-04-21 13:09:35 +0300 )edit

Hi johanh, thank you. But I can definitely say the contacts I observed this behaviour for are no google contacts. These are simple telephone contact in the form "name" and "phone number". And I know that I have manually entered the pair of (name, number) in my old phone's contact app.

Edberg ( 2018-04-21 13:19:19 +0300 )edit

if you have setted up a two way sync then your new contact is now in contacts.

or it could have been transferred via sim card

there are no other options or?

pawel ( 2018-04-21 14:27:00 +0300 )edit

@pawel Thank you mate! You saved my life!!! :) So what apparently happened is that by syncing my google accounts data, the old JP1 synced some of the "jolla" contacts to one account and some to another (can't figure out the strategy applied). Now, on the new JP1, I disabled syncing the contacts but forgot to do it for both accounts. So now, I got the contacts synced from one account... Now, that I know the issue I can fix (almost) everything. It's a pity there is still no way to keep the contacts on the sim.

Edberg ( 2018-04-21 15:08:46 +0300 )edit