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Xperia X doesn't always boot up

asked 2018-04-24 12:31:03 +0300

AlanBreen gravatar image

Ever since that last update to 2.1.1.14 my Xperia X doesn't always complete the boot process when powering up.

Most time it will go past the Sony unlocked warning screen then nothing happens. Usually on the next attempt it will boot successfully. I can always tell if it's going to boot up or not by looking at the notification LED. If it doesn't glow white/very light blue after about 5 seconds the phone isn't going to boot up.

Any suggestions as to what the problem might be?

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Check this: instead of reboot, switch off, wait 30 seconds, then switch on. Is there a difference?

objectifnul ( 2018-04-24 12:40:29 +0300 )edit

I was recently tracking down a booting issue on my sony device (z3 tablet) and it looks like the root cause was the sd card.

Try booting without the sdcard inserted and see if it boots consistently

r0kk3rz ( 2018-04-24 12:46:01 +0300 )edit

In my case it was the SD card. Once I had removed it, all those boot problems were gone. There's an issue with SailfishX not handling SD card issues correctly, simply failing to boot. (My SD card was Fat32 and had a corrupted file system.)

ossi1967 ( 2018-04-24 12:46:22 +0300 )edit

Same issue comes while you are charging and the boot up from the charging screen. To start you have to remove charger and wait some 30 sec before srating the phone.

Raymaen ( 2018-04-24 12:46:34 +0300 )edit

@objectifnul I don't think there's any difference. By reboot I was meaning powering off then on again.

@r0kk3rz and @ossi1967 this problem has only started happening since the 2.1.1.14 update. Before that there was not problem. Did something change with 2.1.1.14?

AlanBreen ( 2018-04-24 13:09:20 +0300 )edit

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answered 2018-06-08 14:07:21 +0300

AlanBreen gravatar image

I took the SD card out and put it into the card reader on my laptop. I got an error message when I tried to look at the files. I performed a scan and repair and since then the phone has booted every time.

While I haven't booted it a lot of times so far the problem appears to be fixed. I suspect the problem was with the Sailfish OS backup file on the SD card, since the problem only started after the update about 3 months ago.

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Glad you fixed it. If you haven't already, you might want to vote for this:
https://together.jolla.com/question/180497/handle-sd-card-problems-more-gracefully-during-boot/
A broken SD card shouldn't keep the phone from booting at all.

ossi1967 ( 2018-06-08 14:19:36 +0300 )edit
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Asked: 2018-04-24 12:31:03 +0300

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Last updated: Jun 08 '18