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Update problem v2.2.0 / Mouhijoki [answered]

asked 2018-06-07 22:07:55 +0300

Silversurfer gravatar image

updated 2018-06-08 08:33:19 +0300

jovirkku gravatar image

Well have been trying to update about 4 times now and i get this : Update ready for installation - installing starts (black screen - white bar with sailfishos text) and then I get "There was a problem updating the device - Reboot" - but the phone is frozen, so I have to hardboot the phone- pressing volume up and shutdown button at the same time.. How can this be fixed??

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The question has been closed for the following reason "the question is answered, an answer was accepted" by molan
close date 2018-06-07 23:06:07.892847

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answered 2018-06-07 22:21:40 +0300

nthn gravatar image

Usually this is caused by having certain packages installed from third party sources, such as OpenRepos (Warehouse, Storeman), or by having manually edited certain system files. Sometimes it also appears to happen on the devices of people who've never installed or edited anything out of the ordinary, and for that the cause is unfortunately not yet known.

Either way, you can work around the issue as follows:

  • enable 'Developer mode' (if isn't enabled yet) and set a password

  • open the (newly installed) Terminal application

  • enter the command devel-su, then enter the password you just set

  • now enter the command ssu re

  • then, enter version --dup

  • finally, reboot your device

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Thank you, that worked

Silversurfer ( 2018-06-07 22:57:03 +0300 )edit

Worked for me too, but notification about update availability remains. Can't get rid of it.

MrDoctor ( 2018-06-08 11:15:10 +0300 )edit

MrDoctor, notification won't go away until you'll update to latest version.

tux-lee ( 2018-06-08 16:06:25 +0300 )edit

I thought I just updated system by executing above commands. Now in settings -> updates it says that it is current version ( When I try to refresh it says waiting for connection endlessly.

MrDoctor ( 2018-06-08 16:33:29 +0300 )edit

same problem here jolla 1 can't search for updates anymore after manual update and notification remains

EanderAlx ( 2018-06-08 20:13:04 +0300 )edit

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Asked: 2018-06-07 22:07:55 +0300

Seen: 587 times

Last updated: Jun 07 '18