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Problem adding Facebook account

asked 2018-06-12 12:15:15 +0200

phgerin gravatar image

updated 2018-08-03 11:41:49 +0200

jiit gravatar image

Does anyone else have problems to add a Facebook account with ? I have removed my account a few days ago and I can't add it again. When I try to add my account, I just get a blank page with a "you are not connected....". Any help ? Thanks !

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Hi yes, same behavior. I managed up to hit "log in" on facebook with correct credentials on a screen with tiny characters but nothing hapens.

Eventually, I have a similar issue with my dropBox account where I suspect it waits on the reCaptcha display that never happens...

ddelamarre ( 2018-06-13 13:23:36 +0200 )edit

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answered 2018-06-15 12:04:19 +0200

deutch1976 gravatar image

Received this mail today from Jolla

"Jolla Care (Jolla Service and Support)

Jun 15, 11:02 EEST


Thank you for your message! Sorry to hear about your problems. We are working on the issue and will let you know once we know how to proceed with this.

Have a nice weekend!

Sincerely, Jolla Customer Care"

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answered 2018-06-12 12:58:00 +0200

Pakke gravatar image

Yes,I have same behaviour.

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Same behaviour XperiaX

MaxT ( 2018-06-13 10:00:01 +0200 )edit

answered 2018-08-01 17:21:49 +0200

deutch1976 gravatar image

There is a way to add Dropbox account and i can say it works. Go to gallery and pick a photo, click it and try to share it with dropbox. It will ask for your credentials and the account will be added to settings :)

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This works.

johanh ( 2018-08-02 10:27:22 +0200 )edit

answered 2018-06-13 23:35:25 +0200

Spark gravatar image

That's not a bug, it's a feature.

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Edz ( 2018-08-04 00:48:01 +0200 )edit

answered 2018-08-07 12:35:40 +0200

jsommer gravatar image

updated 2018-08-07 12:37:07 +0200

The problem could be cause by the app appoval process, that Facebook has introduces. The Facebook API for not approved apps are blocked since August.

Maybe Jolla has applied for the apploval of the Facebook integration in Sailfish OS on time, but Facebook has rejected the integration. Unfortunately Facebook forces developers to select one of the following platforms:

  • Facebook Web Games
  • Websites
  • iOS
  • Android
  • Windows App
  • Page Tab
  • Xbox
  • PlayStation

My company has the same problem. We have a macOS app in the Mac App Store and have to remive the Facebook integration, because it was rejected. This issue is for some companies existential.

Because SailfishOS or Linux ist not listed, Facebook support has to be removed completely in the next releases.

Facebook probably wants to give the impression that privacy is important to the company. I think that in fact Facebook will prevent any use of its API that the company can not use to implement its business model of selling user data and advertising space.

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answered 2018-06-14 12:27:20 +0200

deutch1976 gravatar image

I'm also facing this problem. Managed to add Twitter account but both Facebook and Dropbox accounts are impossible to add. Hoping for a quick fix for this

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answered 2018-08-01 16:48:42 +0200

shubell gravatar image

I am having the same issue. Could be that facebook changed something again that third party apps can't access data...

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I've read someone else was having the same problem with Dropbox. However they managed to successfully add an account via the Gallery->share symbol -> + add account. I have not tried that personally.

pmelas ( 2018-08-01 17:21:09 +0200 )edit

I tried this, it did not work, sadly.

marxistvegan ( 2018-08-06 21:30:36 +0200 )edit

If I klick on „Agree“ in the first dialog for adding a Facebook account, I get this error:


Can someone observe the same behaviour? I’m afraid, that Facebook has blocked the API for Sailfish because of a failed approval process.

jsommer ( 2018-08-08 16:35:33 +0200 )edit

answered 2018-06-12 19:23:04 +0200

phgerin gravatar image

Restoring from a backup seems to work

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nope, the account is restored but nothing work

phgerin ( 2018-06-13 11:49:31 +0200 )edit

How recent was your backup? Did that backup contain the faulty settings perhaps?

I've took a backup from early June, deleted everything from it except the Accounts, gave it a new name, scp'd it to the phone and restored it. Facebook now works again for me.

toner_cloud ( 2018-08-05 12:41:11 +0200 )edit

answered 2018-08-08 15:26:12 +0200

phgerin gravatar image

So I created a facebook account on my Nexus 5 running, no problem. Thena backup on my OneDrive account. Changed the name of the backup.(something like Xperia-X_hakkjP) Restored to my Xperia (2.2.029) and it seems to be working.

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I would like to try it, but if I would restore a backup, I assume, that recent data after the backup will be lost.

jsommer ( 2018-08-08 16:31:25 +0200 )edit

answered 2018-08-08 19:51:21 +0200

shubell gravatar image

Well is there a way to do it without a backup

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Asked: 2018-06-12 12:15:15 +0200

Seen: 1,178 times

Last updated: Aug 08