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Fingerprint unlock freeze [answered]

asked 2018-07-14 13:40:52 +0300

potski gravatar image

Has anyone else bumped into this: unlocking with fingerprint does not unlock the phone but freezes it?

Locking and re-activating the phone with power button usually fixes this but it means I need to activate the phone twice almost everytime.

This is very similar to the situation we had with double-tap: https://together.jolla.com/question/169078/howto-enable-double-tap-to-lockscreen-gesture-on-sailfishx/

I had the double-tap activated but disabled it to solve this situation. Unfortunately it did not help.

Any idea how to fix this?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by ced117
close date 2018-07-18 21:56:02.656035

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answered 2018-07-15 14:41:30 +0300

I think you have LPM enabled? It is known issue, try disable LPM, the problem will solve

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Thank you!

potski ( 2018-07-15 23:35:35 +0300 )edit

I had this issue without LPM, so I decided to remove the mce-tools pakage:

mcetool --reset-settings

zypper rm mce-tools
poddl ( 2018-07-16 18:08:48 +0300 )edit

The problem is back :(

LPM disable helped for a while but now situation is the same.

potski ( 2018-07-16 18:12:02 +0300 )edit

I had this issue with LPM enable and double-tap enable. Disabling double-tap (but keeping LPM) solved the problem for me.

phklrz ( 2018-07-17 16:32:24 +0300 )edit

Thanks @phklrz and others, I tried this again and now it has been working for a week so must be ok for good. ☺

LPM disabled, double-tap disabled.

potski ( 2018-07-22 16:06:26 +0300 )edit

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Asked: 2018-07-14 13:40:52 +0300

Seen: 327 times

Last updated: Jul 15 '18