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No more Microsoft Exchange/Active Sync in Sailfish X [answered]

asked 2018-07-25 19:15:51 +0200

RemyG gravatar image

updated 2018-07-25 19:36:15 +0200

I am unable to add a Microsoft Exchange account to Mail on Sailfish X this been dropped and removed from the Store and/or Mail app?

Thanks for a hint. Rémy

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The question has been closed for the following reason "the question is answered, an answer was accepted" by jovirkku
close date 2018-08-01 13:17:25.562787


No, works fine here

mousse04 ( 2018-07-25 22:36:40 +0200 )edit

I've been having issues as well :(

Mariusmssj ( 2018-07-25 23:29:02 +0200 )edit

Well....not on my Xerpia X...nothing there...only Google/POP3/IMAP....not in the Store, not in the accounts...j

RemyG ( 2018-07-25 23:53:08 +0200 )edit

Same problem here. Actually, mine ceased to stop working from 2018-07-15.

jimjamz ( 2018-07-26 16:29:15 +0200 )edit

I have it in the store (Xperia X F5121 Sorry, can't test if it works, but in the store it is available for me..

lumen ( 2018-07-27 06:50:52 +0200 )edit

1 Answer

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answered 2018-07-31 16:41:48 +0200

jiit gravatar image

updated 2018-07-31 16:43:10 +0200

Please make sure that you you have signed in from your Xperia to the same Jolla account that you used for purchasing the Sailfish X license. If you have done this already, then make sure you do not have any Android apps (not even Aptoide Store) installed before you install Android Support. Uninstall Android apps, restart the device and then install Android Support.

The license makes the so-called licensed content available in Jolla Store, allowing to download and install them.

After you have signed in to this same Jolla account from your Xperia X device, the licensed content (Android support, MS Exchange support, and predictive text input) becomes available at Jolla Store under the category 'Jolla'. Restarting the device may be required in some cases. Hopefully this could be the remedy to the problem.

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To word it a bit clearer:

Once you connect a Xperia X to the Jolla store with the account that you have purchased the license with it will register the IMEI of the Xperia X and attach the licenses for Exchange and Android Support to it.

If you later have to exchange the phone and get a new IMEI you need request the IMEI to be removed from your account so you can register a new one!

RemyG ( 2018-08-01 10:41:56 +0200 )edit

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Asked: 2018-07-25 19:15:51 +0200

Seen: 636 times

Last updated: Jul 31 '18