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XA2 H4113 bootloops after flashing trial 3.0.0.8 [answered]

Tracked by Jolla (In release)

asked 2018-11-08 17:32:56 +0200

mosen gravatar image

updated 2018-11-09 02:37:08 +0200

Followed the instructions thoroughly and did the sequence 4 times. Boot loops after the sony logo -> black screen with red / green led sequence.

I checked multiple times to use the right files.

Bundyo at tmo reports the same for H4413 https://talk.maemo.org/showpost.php?p=1550277&postcount=13

EDIT I flashed on Solus linux and got no error thrown https://pastebin.com/LdwsMxHU

EDIT 2 Solved for me with instructions below. Thanks a lot Sledges and other sailors for the long workday and fast solution!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by mosen
close date 2018-11-09 02:37:36.446984

Comments

Same issue (XA2 H4113), clean flash with W10 / no errors.

effiso ( 2018-11-08 17:36:17 +0200 )edit

Same issue here with my H4413. Flashed using MacOS with no errors.

JukPer ( 2018-11-08 17:38:51 +0200 )edit

Same here. Brandnew XA2 H4113 - flased with Xubuntu without errors.

robertish ( 2018-11-08 17:42:24 +0200 )edit

Developers' nightmares...

Spark ( 2018-11-08 17:57:23 +0200 )edit

Same issue here - H4113, clean flash with Ubuntu without errors

The sticker on the box shows: Rev. 3

SuVuK ( 2018-11-08 18:08:27 +0200 )edit

8 Answers

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15

answered 2018-11-08 23:58:15 +0200

sledges gravatar image

updated 2018-11-09 00:45:20 +0200

With your help we've identified the issue with certain Xperia XA2 family devices entering a boot loop after flashing.

We apologise for this oversight that hadn't occurred in many of the devices we tested internally.

To attempt to fix this issue swiftly, we recommend you to execute commands below in the folder where you extracted your Sailfish image:

Linux / macOS

Ensure your fastboot version contains the set_active command (check via fastboot -h).
If not, try to obtain a binary that has (e.g. from here), or resort to the Windows method where we supply fastboot.exe in the image.

Execute the following:

sudo fastboot set_active _a

If above command fails with Could not get suffixes., try:

sudo fastboot set_active a

Upon success, execute:

sudo fastboot reboot

If you no longer get a bootloop, but still get stuck on the Sony logo, reflash with ./flash.sh

Windows

Press WinKey+R

In the Run dialog, enter cmd <enter></enter>

Type cd and then paste the address to your Sailfish folder (as per step 3.2 of the Sailfish X Windows Instructions)

Execute the following:

fastboot.exe set_active _a

If above command fails with Could not get suffixes., try:

fastboot.exe set_active a

Upon success, execute:

fastboot.exe reboot

If you no longer get a bootloop, but still get stuck on the Sony logo, reflash with flash-on-windows.bat

Thank you for your patience and support!

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Comments

Hi and thanks! One question, when you write "execute the following", for windows 10, you mean "Press Shift, then right-click the folder background (not files) and select “Open PowerShell window here” (Windows 10)"? And then typing in this strange text window just "./fastboot.exe set_active _a"?

Yusssufff ( 2018-11-09 00:27:02 +0200 )edit

Seems to be working!

Bundyo ( 2018-11-09 00:46:17 +0200 )edit

Thanks to advice, but i cant find images for

Sailfish OS for Sony Xperia™ XA2 Dual SIM model (H4113)

but only for

Sailfish OS for Sony Xperia™ X Dual SIM model (F5122) Single SIM model (F5121)

What there is wrong in Jolla Shop? And can you fix this soon?

cme ( 2018-11-09 00:55:26 +0200 )edit

Hi! One question, when the phone (xa2) is just stuck with the sony logo (and in my case a windows 10), so concretely what should i start with? Switching off the stucked phone and then plugging it to the computer and then doing the commands in the files you suggest and then flash it again (on top of the stucked software)?

Yusssufff ( 2018-11-09 01:06:57 +0200 )edit

Yes, you power off the device (if needed force using keeping volume up and power pressed until the device vibrates 3 times in a short time, then release the buttons). After that boot the device to fastboot mode like you did when you flashed it the first time (found probably in the original installation instructions) and finally run the commands as instructed in the post above.

mal ( 2018-11-09 01:33:23 +0200 )edit
9

answered 2018-11-08 20:39:54 +0200

xfade gravatar image

updated 2018-11-08 23:59:34 +0200

sledges gravatar image

And updated method is available here, moving in order not to create confusion with the comments to this answer: https://together.jolla.com/question/192632/xa2-h4113-bootloops-after-flashing-trial-3008/?answer=192729#post-id-192729

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1

Thx, the boot loop is gone. Unfortunately, my phone (xa2 h4113) seems to get stuck while showing the sony logo (small led next to speaker is white [or cyan]).

nop ( 2018-11-08 21:04:25 +0200 )edit

I have the same experience as nop - it now hangs at the white sony logo page and shows a white/cyan led. It responds to the on/off button -> led became red and shut down. No more reboots.... that's true ;-) (H4113)

robertish ( 2018-11-08 21:11:43 +0200 )edit

No bootloop anymore, but phone is stuck in displaying sony logo screen with violet indicator led.

Anakki ( 2018-11-08 21:16:22 +0200 )edit

Same experience as nop and robertish, except my LED is magenta in colour.

nevean ( 2018-11-08 21:25:37 +0200 )edit

same here :(

vatman ( 2018-11-08 21:32:00 +0200 )edit
3

answered 2018-11-08 18:43:40 +0200

xfade gravatar image

updated 2018-11-08 18:46:25 +0200

If your device is in a bootloop. Can you please get the following information and paste it here?

sudo fastboot getvar all

Note: This might contain your serial number. You can remove that from the paste :)

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1

(bootloader) unlocked:yes

(bootloader) off-mode-charge:0

(bootloader) charger-screen-enabled:0

(bootloader) battery-soc-ok:yes

(bootloader) battery-voltage:4206

(bootloader) version-baseband:1311-2918_50.1.A.13.83

(bootloader) version-bootloader:1310-0301_X_Boot_SDM630_LA1.0_O_123

(bootloader) variant:SDM EMMC

(bootloader) partition-type:userdata:ext4

(bootloader) partition-size:userdata: 0x500000000

(bootloader) partition-type:system_b:ext4

(bootloader) partition-size:system_b: 0xB5000000

(bootloader) has-slot:modem:yes

(bootloader) has-slot:system:yes

(bootloader) current-slot:_b

(bootloader) has-slot:boot:yes

(bootloader) slot-retry-count:b:6

(bootloader) slot-unbootable:b:no

(bootloader) slot-successful:b:yes

(bootloader) slot-retry-count:a:7

(bootloader) slot-unbootable:a:no

(bootloader) slot-successful:a:no

(bootloader) slot-count:2

(bootloader) secure:no

(bootloader) product:H4113

(bootloader) serialno: REMOVED

(bootloader) max-download-size:536870912

(bootloader) kernel:uefi

all:

finished. total time: 0.002s

Parayeet ( 2018-11-08 18:47:41 +0200 )edit

Link to info.

Anakki ( 2018-11-08 18:49:04 +0200 )edit

Link to info here.

nevean ( 2018-11-08 18:56:51 +0200 )edit

https://pastebin.com/1jQMXd9v

effiso ( 2018-11-08 18:58:48 +0200 )edit
bootloader) unlocked:yes
    (bootloader) off-mode-charge:0
    (bootloader) charger-screen-enabled:0
    (bootloader) battery-soc-ok:yes
    (bootloader) battery-voltage:4137
    (bootloader) version-baseband:1311-2918_50.1.A.13.83
    (bootloader) version-bootloader:1310-0301_X_Boot_SDM630_LA1.0_O_123
    (bootloader) variant:SDM EMMC
    (bootloader) partition-type:userdata:ext4
    (bootloader) partition-size:userdata: 0x500000000
    (bootloader) partition-type:system_b:ext4
    (bootloader) partition-size:system_b: 0xB5000000
    (bootloader) has-slot:modem:yes
    (bootloader) has-slot:system:yes
    (bootloader) current-slot:_b
    (bootloader) has-slot:boot:yes
    (bootloader) slot-retry-count:b:1
    (bootloader) slot-unbootable:b:no
    (bootloader) slot-successful:b:no
    (bootloader) slot-retry-count:a:7
    (bootloader) slot-unbootable:a:no
    (bootloader) slot-successful:a:no
    (bootloader) slot-count:2
    (bootloader) secure:no
    (bootloader) product:H4113
    (bootloader) serialno:xxxxxxxx
    (bootloader) max-download-size:536870912
    (bootloader) kernel:uefi
    all:
    finished. total time: 0.054s
SuVuK ( 2018-11-08 19:01:11 +0200 )edit
3

answered 2018-11-08 19:46:53 +0200

anidel gravatar image

From: https://together.jolla.com/question/191509/release-notes-300-lemmenjoki/

NOTE: Too many failures in installing Sailfish OS to Xperia XA2 devices have been reported tonight (Nov 8th). These devices fail to boot up after a seemingly successful flashing. Please consider postponing the flashing of Sailfish X to XA2 until we know better the error mechanism and have been able to eliminate it. This would probably save you from unnecessary harm. Apologies for all this.

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Because problem is solved, i want to download image for

Sailfish OS for Sony Xperia™ XA2 Dual SIM model (H4113)

but it not seems to be possible in Jolla shop now!

cme ( 2018-11-09 01:26:06 +0200 )edit
1

answered 2018-11-09 02:35:21 +0200

sledges gravatar image

@cme, XA2 images have been taken off the shelf until we incorporate the proper fix.

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0

answered 2018-11-08 17:35:36 +0200

Anakki gravatar image

updated 2018-11-08 17:42:28 +0200

XA2 H4113 and same issue here (flashed with Fedora 28 and no errors).

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O well, same here H3113

vatman ( 2018-11-08 17:40:03 +0200 )edit
0

answered 2018-11-08 18:00:56 +0200

Huholoman gravatar image

Is there anyone who successfully flashed XA2 Single SIM with SFOS?

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Comments

Xa2 single sim Flashed with macOS, works great

phgerin ( 2018-11-08 18:08:45 +0200 )edit

And somebody with linux? :D I dont rly want to try it when there is 100% chance of boot loop :D

Huholoman ( 2018-11-08 18:21:12 +0200 )edit

Yes: flashed single SIM XA2 with Arch Linux. Works great. Hope, that paid content (AlienD, Exchange) will be available soon.

Caluna ( 2018-11-08 18:45:59 +0200 )edit

Flashed with windows. No issues at all.

It seems the problem occurs simply because the XA2 has two boot slots (A/B) and both needs to be flashed with hybris-boot.img. If the second boot slot is active by accident but no hybris-boot is present -> the device bootloops

J4ZZ ( 2018-11-08 21:08:33 +0200 )edit

Installed SFOS 3 for XA2 yesterday (8-11-2018) during the presentation meeting to my XA2 (single SIM, H3313). The first time, the phone was stuck with the Sony logo. I turned the phone into fastboot again, flashed it with the exact same binaries and Sailfish 3 booted...

voorstad ( 2018-11-09 11:12:16 +0200 )edit
0

answered 2018-11-08 19:14:04 +0200

Rene666 gravatar image

Hello i have flash the XA2 4113, Sony Screen Bootloop. I need Help.

in the sailfish File is for the Xperia XA2 H4113

Jolla-3.0.0.8-h4113-armv7hl

SW_binaries_for_Xperia_Android_8.1.6.4_r1_v16_nile

I had Android 8.0 on it

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Seems that the dual-sim image is faulty. Try flashing the single SIM version (H3113), see above, while waiting for a fix. (you most probably need reflash it with dual-sim when that is fixed).

Mohjive ( 2018-11-08 19:26:55 +0200 )edit

Hello thanks for the suggestion, unfortunately it is not synonymous. The same, Sonny logo and nothing happened. I'm sorry for my bad english

Rene666 ( 2018-11-08 19:59:14 +0200 )edit

Maybe a dumb question -- What's the worst thing that could happen when flashing the single sim (h3113) version on a dual sim (h4113) device? Will it brick or will I still be able to reflash it again? Thx in advance.

nop ( 2018-11-08 20:03:43 +0200 )edit

The device is nearly unbrickable regarding software. You can always get into flash mode or fastboot mode even with a broken damaged system. :)

J4ZZ ( 2018-11-08 21:12:20 +0200 )edit

@J4ZZ thanks for clarification :) didn't know that

nop ( 2018-11-08 21:45:37 +0200 )edit

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Asked: 2018-11-08 17:32:56 +0200

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Last updated: Nov 09