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Backup menu [released]

Tracked by Jolla (In release)

asked 2018-11-11 13:08:22 +0200

Spam Hunter gravatar image

updated 2019-03-29 12:22:31 +0200

The 'Backup' menu in Settings needs to be entered twice to actually get the menu.

Every first attempt to open the Backup menu, I see the following message;

image description

Upon swiping back to Settings and then tapping on Backup again, I get to see my memory card listed.

If I leave Settings altogether and then open Settings again, scroll to Backup, tap it, I see the same 'error' message as shown above, every time.

Sailfish ~ Jolla1

Persists in Sipoonkorpi

Problem fixed for me on Jolla1 with Oulanka, seems others are still seeing this problem

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The question has been closed for the following reason "released in a software update" by Spam Hunter
close date 2020-01-30 12:34:01.345511



Same behaviour Xperia X, SailfishX,

Rikujolla ( 2018-11-11 13:40:27 +0200 )edit

The same experience with a Xperia XA2, Sailfish X (backup an restore)

WilliePre ( 2018-11-11 13:51:38 +0200 )edit

I also have it, on Xperia X F5121.

That line also occurred in the update process from the EA to where the user is asked to perform a backup, which lead me to upgrading without backup. Thus I presume this might occur for many new users when the next update is due in December.

Spark ( 2018-11-11 15:14:10 +0200 )edit

same here!

Jk ( 2018-11-11 17:06:51 +0200 )edit

Also when a backup is made to a SD card, it is mentioned as a backup of a 'unknown device'. That doesn't sound really professional. Please fic the naming issue too when you're fixing the double menu enter issue!

JSEHV ( 2018-11-18 22:34:06 +0200 )edit

1 Answer

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answered 2019-03-29 12:08:12 +0200

ApB gravatar image

Still see this on my J1

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I don't see it any more on my Jolla1, which is why I closed the question, but @Spark has reopened. Good luck guys.

Spam Hunter ( 2019-03-29 12:20:57 +0200 )edit

I also see it on J1 with, and it still works OK if you enter the menu twice, as described above.

Maus ( 2019-03-29 12:40:53 +0200 )edit

On JollaC the same on Seems it started for with 3.x.x.x as I remember only trying to make a backup on upgrading and it did not work (due to this behaviour) but entering backuo manually worked then.

peterleinchen ( 2019-03-29 14:57:52 +0200 )edit

I also have same behaviour with Sailfish X I have to go twice to backup menu to memory card to be seen or I have go to storage menu and click memory card and then go backup menu. So there's probably something "wrong" with mounting the sdcard or compatibility issues.

kaappikello ( 2019-03-30 15:16:34 +0200 )edit

Same issue on XA2 running

Now that I know this behaviour it is no problem for me. (I don't backup hourly ☺)

me_on_the_road ( 2019-03-30 21:16:22 +0200 )edit

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Asked: 2018-11-11 13:08:22 +0200

Seen: 811 times

Last updated: Mar 29 '19