XA2 H4113 - Mobile Broadband not working

asked 2018-11-14 19:53:07 +0200

DK-Sailor gravatar image

When trying to connect the mobile broadband (provider "3") the connection is not made. Status line is constantly flipping between "activated" and "connecting". Anyone else experiencing the same problem with H4113(dual sim)? Any suggestions to make it work?

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1

On XA2 H4113 here too. Mobile broadband works fine in Finland with Elisa.

MyShipMyRulez ( 2018-11-14 20:10:54 +0200 )edit

Strange if this somehow should be provider or country related… I’m using the same SIM-card in my Xperia X F5121 also running 3.0.0.8 without any problems. And before flashing I tested the H4113 with the pre-installed Android 8, using the same SIM also without problems.

DK-Sailor ( 2018-11-14 20:32:37 +0200 )edit

You can send debug logs to a Jolla engineer if you download the app 'Ofono logger' from Store. You need to run the app, run logging for a while and then you have the option to send the logs to Jolla (or your own email so you can verify the contents) This might help debugging what is happening.

xfade ( 2018-11-15 10:53:37 +0200 )edit

Thank you for the information. I have now sent the log file to Jolla as you suggested - hopefully they can spot what is happening.

DK-Sailor ( 2018-11-15 11:37:57 +0200 )edit

Yesterday I was visiting my son who lives in an other part of Denmark, I tried to connect the mobile broadband on my XA2 and it worked just fine. But today I'm back where I live and again cannot connect - the phone connection shows 4G with max. signal strength. It does not matter if I'm outside or inside, and as always my Xperia X works fine. This lead me to think that maybe where I live the broadband provider offers a different frequency than where my son lives, so maybe the connection problem is related to the broadband frequency. Where I live I believe "3" is offering LTE at 1800 and 2600MHz, I don't know what is offered in my sons area. I also today noticed that if I set the XA2 to "prefer 3G" then it is able to make a connection. Initially it shows "limited connection" but then it does connects to 3G. I hope some of this information may help zooming in on the actual problem.

DK-Sailor ( 2018-11-18 12:50:51 +0200 )edit