App and update system not working [not relevant]

asked 2014-01-24 21:15:24 +0300

SaimenSays

6943 ●92 ●146 ●141

updated 2014-01-30 03:40:23 +0300

foss4ever
13056 ●97 ●134 ●141

Hello out there,

today I have received my brand new phone, but nothing works as it should! Actually I'm very outraged :(

I'm not able to get any app. I read on Internet that I have to update to 1.0.2.5. But under product informationen it says that it is actual, so nothing to update. But it is 1.0.0.5 :( Further on internet there stands to do a restore to factory settings. But this does not help at all. Also it is not possible to enable "Developer mode", it rans in endles loop over hours, but no terminal is installed. By the way, Wlan is working, It is possible to browse on the Internet. Also Jolla account was generated and logged in.

How can I get out of this? It is very disapointing to buy a brand new phone wich does not work as it should!

edit retag flag offensive reopen delete

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769

Comments

3

answered 2014-02-10 15:54:22 +0300

jovirkku

23703 ●213 ●311 ●247

moderator

Checklist to make updates work (updates = SailfishOS and application installs/updates)

The following steps should help to avoid some simple mistakes or problems.

Check that your Jolla phone has a working Internet connection (either mobile or WLAN). Do this by browsing to a well know web site with Jolla browser.
Make sure that your phone has correct date and time.
Make sure that you have a valid and working Jolla account. Check it with a PC (or another non-Jolla device having Internet access). Sign it at account.jolla.com. Memorize your credentials if it worked. If it didn't, then use 'reset password' service at the same web site - only enter your email address which must be the same as used for the original registration of your Jolla account). You will get an email message with a link to the password service. The message also contains your Jolla account. Once you are signed in memorize your credentials. Now take your Jolla phone and visit Settings > Accounts > Jolla. Take 'Update sign-in credentials' in the pulldown menu. Finally, launch the Store application.
Install an application from Store, e.g. Screenshot.
Seek for SailfishOS updates in menu Settings > System > About product. Take "Check for update" in the pulldown menu. If their is an update available there will be an additional line of text "Update available" just under "Sailfish OS" in the list of About product details. Also the banner "System update available" is shown near the top of the screen for a short time. Tapping on that banner, or taking "Update device" in the pull down menu will start the guided download and install process.
Follow the on-screen instructions for downloading and installing the update. It is best to connect a charger to the phone.
During the download there is a progress indicator at the top of the display: a wave of light moves from left to right over the scenery.
Initiate the install phase, as instructed. It will be complete when the phone restarts by itself. Never use the power key during this phase!
Check at Settings > System > About product that the new SailfishOS is in the phone. If not, then restart from step 5.

Done!

edit flag offensive delete publish link

2

answered 2014-02-03 12:09:34 +0300

eric

12967 ●88 ●133 ●123

https://twitter.com/erkki...

updated 2014-02-04 10:05:49 +0300

Here's a check-list and instructions to help you recover from non working store on 1.0.0.5 Software.

1 - Make sure your clock and date are up-to-date (If it is off in the past, the SSL cert will not be valid, so SSL connection will fail).

2 - Make sure you have a steady connection, preferably WLAN.

3 - In case you have skipped email installation from the startup wizzard, and installed it manually via store later, you will have to reset your device, using factory reset.

Hope this helps...

edit flag offensive delete publish link

Comments

Can you please extend #1 to "clock and date is up-to-date"? I had the issue, that the network time fixed my Jollas time (and date), but not the year (or I just slipped to the wrong year - whatever). For shure - I could've seen that, but if you see the correct time and date (ex. Jan 29th or so), you don't check the year.... But I thing your hints should help (the date/time is the real issue due to ssl certs).

masmrlar ( 2014-02-04 10:04:04 +0300 )edit

@masmrlar: Thanks for pointing this out! Answer updated.

eric ( 2014-02-04 10:06:53 +0300 )edit

0

answered 2014-02-03 00:21:52 +0300

SaimenSays

6943 ●92 ●146 ●141

The WIFI update and app download problem is still here with WLAN and 1.0.3.8. Up to now I had use my neighbors network to download any app :(

edit flag offensive delete publish link

Comments

@SaimenSays can you please let us know what router you are using and what encryption/channel?

stezz ( 2014-02-03 11:03:51 +0300 )edit

Sorry for late answer! It is a Linksys E2000 with dd-wrt v24 firmware.

SaimenSays ( 2014-02-10 22:07:54 +0300 )edit

My DD-WRT AP is sometimes not sending packets to the store until reboot of the AP. This happens since I upgraded to v24 firmware. I think there is some bug in the firmware as I have also problems with IPv6 ND requests which are not pushed through until reboot.

Sailor ( 2014-02-11 08:50:16 +0300 )edit

Ok, I will try it with router firmware update. But there is still the "why" ist it working with all other devices (PC, laptop, tablet, N900) also using same router.

SaimenSays ( 2014-02-12 00:07:19 +0300 )edit

That's the great question. I just updated my DD-WRT to build 23503 maybe this helps.

Sailor ( 2014-02-12 08:52:13 +0300 )edit

2

answered 2014-01-29 21:21:37 +0300

stezz

12361 ●75 ●78 ●92

moderator

http://stezz.blogspot.com...

Hi @SaimenSays,

I am sorry you had troubles with your update and I am happy you managed to update at the end. There seem to be some reports of this bug but it is still unclear what is the cause of it. Our testing did not reveal this when we shipped the product and unfortunately we can't go back in time to fix the issue on 1.0.0.5.

New devices are shipping with newer software, however we produced a batch of devices with that version which are in stock and are getting shipped (and can't get reflashed before they arrive to you).

edit flag offensive delete publish link

Comments

Actually good to know that the new devices are shipped with the new (latest?) system-version. If I remember correctly, there was a question in this forum abt that, so here we have an answer. Thanks ;)

foss4ever ( 2014-01-30 03:14:43 +0300 )edit

Hope the wifi download/update issue will be fixed soon, because it's quite annoying! Good to know you are aware of the issue.

Gabir ( 2014-01-31 15:05:10 +0300 )edit

@Gabir as said we don't see this in newer versions, however we can't go back in time and since to get the new version you have to update, if update is not working we have a bit of a chicken and egg problem.

stezz ( 2014-01-31 17:08:46 +0300 )edit

@stezz unfortunately the wifi issue (wifi working correctly except from dowloading system updates and from the jolla store) is still here with sailfish 1.0.3.8: can it be a provider issue in your opinion?

Gabir ( 2014-01-31 20:18:25 +0300 )edit

@stezz by the way, my internet provider for my home wifi network is infostrada, in Italy.

Gabir ( 2014-01-31 20:23:14 +0300 )edit

0

answered 2014-01-28 00:08:26 +0300

SaimenSays

6943 ●92 ●146 ●141

Update from here...

Download and install from OpenRepos by Warehouse is working without any problem. But Jolla store and Yandex store are not able to download anything (Pictures in store are shown).

I'm not in contact with pkcon up to now. I tried pkcon refresh which works. Also tried pkcon get-updates, which tells me There are no updates available at this time. But on GUI I have message from harbour about an update of vlc_remote. Are there different paket managers in use?

I'm really not firm in that. What can I do to help finding a solution?

edit flag offensive delete publish link

0

answered 2014-01-27 21:53:36 +0300

masmrlar

80 ●1 ●5 ●12

http://thomasneumann.wund...

After the full weekend of try and error I just put my SD-card, formatted with etx4 into my Jolla. Before I had no sd card in my phone. I also mentioned that the auto-time setting used the wrong year (but correct date and time). I had 2013 instead of 2014.

Jolla account registration works now, but at this point I can't tell if its the date issue or the sd cart with an appropriate fs.

edit flag offensive delete publish link

3

answered 2014-01-26 12:54:51 +0300

SaimenSays

6943 ●92 ●146 ●141

updated 2014-01-26 19:10:33 +0300

SUCCESS!

Finally I asked my neighbour to get his WLAN key. After a few tries to recieve update it worked. For all who have this problem, try different WLANS. Also browsing works well, store can have a problem with internet connection. Also 3G might not work.

And there is a progress bar during system update. Nobody tells me, that the picture of sailing ship on top gets lighter if download goes on. Cut of these designers hands. You can not imagine that this should be a progress bar if it hangs over hours without getting any piece lighter :(

Can anybody tell me the reason why store behaves diffrent then rest of internet connection?

Thank you all for the suggestions during this discussion!

edit flag offensive delete publish link

Comments

It's kind of weird what lead to this behaviour. Running tcpdump/wireshark on the gateway could have brought up what is the problem in this case.

Sailor ( 2014-01-26 19:18:34 +0300 )edit

... and what a waste of time and effort! Why not do it properly from the start? You do need a proper connection for this or any phone, not like the Mickey Mouse connections available from the German providers.

karlefr ( 2014-01-26 20:08:52 +0300 )edit

Erm sorry - german mickey mouse provider connection or not - you last comment is - well I don't write that. Even a slow 2G is running and should be able to set up the jolla account (what would allow to enable developer mode and ssh to the Jolla and check the logs). The days where I had a pc as router are about 15 years ago. So: no fancy tcpdump/wireshark on the router, but listening in monitor mode would be possible.

masmrlar ( 2014-01-26 20:18:04 +0300 )edit

... and fancy enough - I had no connection problems with my provider and 3 different phones for the last few yeas - even with my mickey mouse provider....

masmrlar ( 2014-01-26 20:19:30 +0300 )edit

@masmrlar: Exactly my opinion. There must be anything different to other systems. None of my other phones/systems has such a problem. And manufacturer had to fix this as fast as possible! It's not a users duty, because so many of us are strugling with this daft update problem!

SaimenSays ( 2014-01-27 00:25:01 +0300 )edit

0

answered 2014-01-25 14:40:51 +0300

SaimenSays

6943 ●92 ●146 ●141

Can anyone tell me if server is down for last 24h? Or what is the IP, the download is started from? Maybe I can ping it to check my connection on laptop?

I have 2 machines running on linux, one laptop one windows. I have solved many problems by try and error or finding solutions on net. But here I have no hope to get this malfunctioning thing working :( Can it be possible that I am the only one running into this? :(

edit flag offensive delete publish link

Comments

https://download.jollamobile.com and https://store-repository.jolla.com but they do not respond to ping for me. And they belong to the Amazon Cloud.

Sailor ( 2014-01-25 17:34:35 +0300 )edit

-1

answered 2014-01-25 12:04:32 +0300

SaimenSays

6943 ●92 ●146 ●141

updated 2014-01-25 12:22:44 +0300

How many Megabytes has update to 1.0.2.5? It is loading now with mobile internet for over an hour...

By the way... It's very frustrating, that the simplest things are not implemented. The circle goes round and round. Why is there no info about download speed, remeaning size or anything else. Don't know if infinite loop or simply downloading on slow speed.

I'm bothering you all with those things which should be not worth a single word. A device has to work perfecty out of the box, without enervating customer, if it will be a big player (iphone or android). Or there have to be simple debugging posibility, like viewing logs having a console or flashing by image. This device has missed both of these posibilies!

Is it possible to do update by flashing Fiasco image, like it was possible with my old maemo phone N900?

edit flag offensive delete publish link

Comments

This 'answer' seems to be a bit harsh in light of what turned out to be the root cause of this issue, i.e. that it was mostly abt the network connection and not that much the device.. :P

foss4ever ( 2014-01-26 19:16:49 +0300 )edit

Definitly it is not caused by my system/Internet connection. There is a Ubuntu PC, a Windows laptop with Linux in VirtualBox, an Andoid tablet, and a N900. Non of thes devices have problems downloading from repos or doing updates!

SaimenSays ( 2014-01-26 19:30:16 +0300 )edit

I agree on that. My Jolla can use the "Internet" via its browser - on wlan and 3g. Inhouse i've got several machines connected to the internet. There is no filtering on my router, so the cause is either on my Jolla or on the services of jolla, not on the local net connection.

masmrlar ( 2014-01-26 20:28:12 +0300 )edit

How can you be sure? If your provider is blocking connections to the Amazon Cloud address of Jolla you cannot say that this is not the cause. Only proper analysis of the problem could find the issue. Are you now able to download something from the store?

Sailor ( 2014-01-26 21:07:53 +0300 )edit

I tcpdumped my phone and they use only https. I did not see any fancy ports.

Sailor ( 2014-01-26 22:13:55 +0300 )edit

1

answered 2014-01-25 09:32:48 +0300

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2014-01-25 16:53:52 +0300

teun

9681 ●64 ●88 ●90

Just guessing here but try as follows , from complete factory reset, insert sim with working 3g internet. go through entire boot up proces including initial jolla account signin over 3g, not using the wifi connection. Skip installing the jolla essentials.. this will save some data.

So from the comments hereunder it is safe to assume it is some incompatibility between the Jolla and your wifi network / router. The wifi connection is buggy as there are several reports about this.

edit flag offensive delete publish link

Comments

This post has made it. After doing same reset process multiple times before with wlan, now I get update notification after factory reset and working with 3G only!

Actually it is downloading for over 1 hour. My mobile internet buget may be empty. So it is loading with 64kbit only.

SaimenSays ( 2014-01-25 12:01:56 +0300 )edit

After waiting for over 2hours, I aborted downloading i over 3G. Then trying to download over WLAN. But also there is no download. On my traffic monitor in router I see there is an initial peek in Bandwith. But then after a few second nothing :(

SaimenSays ( 2014-01-25 14:32:58 +0300 )edit

loading with 64kbit can take up to 6 hours or more, just be patient! Anyway a 3G connection with only 64kb download speed is very unusual. I have a ~ 3MB download speed and it still took some time to get the download sorted. You should get a fast connection, or a fast WiFi connection and I am sure everything will be fine.

karlefr ( 2014-01-25 17:11:40 +0300 )edit

If he is from germany it is quite normal for some mobile providers to throttle the connection to absolut useless speeds.

Sailor ( 2014-01-25 17:31:48 +0300 )edit

Yes from germany... and yes it is throttled after 500MB per month. Waiting longer is literaly not a problem, but I don't see if it hangs or downloding is a very slow process. I tried it more then 20 times over WLAN now, Update causes traffic for 5 seconds, then no more traffic is down or uploaded.

SaimenSays ( 2014-01-25 18:04:43 +0300 )edit

App and update system not working [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769

Comments

16 Answers

Comments

Comments

Comments

Comments

Comments

Comments

Comments

Question tools

Stats

Related questions

App and update system not working [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays close date 2018-07-09 11:20:03.989769

Comments

16 Answers

Comments

Comments

Comments

Comments

Comments

Comments

Comments

Question tools

Public thread

Stats

Related questions

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769