Exchange synchronisation with Office365

Add it here: https://together.jolla.com/question/198517/wiki-state-of-sailfish-x-sensors-apps-and-androidtm-support-on-sony-xa2-variants/

This has been an issue for me lately on "Jolla C" Aqua Fish; chances are that it's not about XA2 at all but a more general issue with Exchange Synchronization. It's likely a some sort of network (implementation) failure.

Jolla acknowledges (but doesn't own up) the general issue, and proceeds to give you the useless "try reinstalling the account" advice: https://jolla.zendesk.com/hc/en-us/articles/202011046-Troubleshooting-Exchange-Accounts

This advice is old, but enabling the "eas" logging and running journalctl on the terminal while trying to sync maybe shows you where the failure happens.

https://together.jolla.com/question/145289/exchange-account-logging-for-connectivity-errors/

Well, I don't think many mobile phone users will expect to have to be familiar with the Linux command line to make something as basic as email synchronisation ti work correctly. its not unreasonable to expect such things to work out of the box, or if not, for the msnufacturer/supplier to fix it. If Jolla aspires to be a genuine alternative to Apple and Android rather than an obscure niche OS for only the technically savvy then they need to look towards the basics at the very least.

Ha, you won't get it to work correctly that way, but only maybe get to see what is the symptom of the failure. Apparentry the EAS plugins can't cope with networks changing. I have occasionally had some luck in syncing through mobile data by turning off the WLAN.

The Exchange syncing started going awry some months back. And yes, my XA2 has the same problem with same symptoms as my Aqua Fish.

Don't need to be familiar with Linux command line. Open Terminal, paste systemctl --user restart sailfish-eas and press Enter. When you see MfE has past sync schedule, open Terminal again and press up arrow key then Enter. Process takes all of 4 secs.