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Phone/call function in android apps like whatsapp/telegram [fixed]

Tracked by Jolla (In release)

asked 2019-04-15 20:39:15 +0300

Bratsk gravatar image

updated 2019-12-12 13:31:10 +0300

Hi All, I didn't found anything about my problem and would ask the sailfish users here.

I used Xperia X with Sailfish X before and the voice and video calls with whatsapp android client worked fine. Since I bought my Xperia XA2 and use it with SFOS 3.x, Nobody can hear me or I can hear nobody when I'm using call with Android whatsapp client on XA2. The same problem with ringtone for a whatsapp call, I can't hear that during dualing. I checked already sound android setting. I tried Whatsapp+ Client. I tested the call function with android telegram client, the same problem. So that I'm little bit confused about that and can't find a solution or a workaround for this problem. Maybe somebody has the same issue and can help me? Thank you in advance.

Best regards Bratsk

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also: Riot, Jitsi...

cy8aer ( 2019-07-20 18:58:44 +0300 )edit

The call function itself works, i.e. the calls get connected. However, handling the audio during the call is not correct. Therefore one cannot hear anything.

jovirkku ( 2019-07-30 09:55:03 +0300 )edit

Hi @jovirkku Other problem to: I even try the Android Settings - Sound - tab and apart from all the ringtones Whatsapp continues with ringtones within the messages, but the notifications are muted and only vibrates ... I don't even know what else to do .. Any suggestions ?

Rafaelvlmendes ( 2019-08-02 17:33:04 +0300 )edit

Whatsapp : I have exactly the same issue except that since the upgrade to 3.1.0 the person that I call can hear me. I still cannot hear anything (neither tone during dialing, nor the person whom I called).

Telegram : neither I nor the person that I call can hear anything.

---> Sony Xperia XA2

---> Sailfish X 3.1.0

Guillaume L. ( 2019-08-02 18:50:18 +0300 )edit

For me the whatsapp works otherwise, but I can not hear the other party. So: -ringing works -other party can hear me just fine -I can not hear the other party -video works both ways

Similar behaviour is reproduced in Viber and MS Teams App: no incoming sound.

The sound in the Yle Areena app is working, though.

puu-ukko ( 2019-10-08 20:35:18 +0300 )edit

8 Answers

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answered 2019-07-20 09:36:55 +0300

Bratsk gravatar image

Hi Sailfish community, so far I can see the last update hast the same problem, it is imposible to use the phone/call function in whatsapp. could here someone share own expirience?

THX Bratsk.

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answered 2019-07-20 12:31:15 +0300

zuyev gravatar image

Unfortunately my Whatsapp also does not work. I can't hear the other person. I use a second phone for Whatsapp :(

release notes 3.1.0 Seitseminen

  • Voice calls with Whatsapp are not usable as the voice volume level is minimal (if can be heard at all).
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The patch to controle volume is not having any results in this matter?

aQUICK1 ( 2019-07-20 12:40:40 +0300 )edit

Could you tell me please which patch, you can get a link. Thank you!

zuyev ( 2019-07-20 13:06:20 +0300 )edit

Note: I happen to be using a pair of big amplified noise-cancelling external headphones and don't suffer from the problem. It probably boils down to the amplifier in the headphone being good enough, despite Sailfish OS' pulseaudio outputting the volume at a wrong level.

DrYak ( 2019-10-11 12:43:50 +0300 )edit

I have posted a solution to increase volume at https://together.jolla.com/question/212018/telephone-conversations-sound-and-recording-are-very-quiet/?answer=217670#post-id-217670 now. But the voice call problem on XA2 should/ could be another problem. For voice messages it works, though. You can try it for both problems. Many people of the second problem write and read here, too.

Benno-007 ( 2019-11-25 05:53:58 +0300 )edit

answered 2019-08-12 20:50:19 +0300

inte gravatar image

Any android app for volume boosting makes the other party hearable. However, they will also hear themself with a little lag, which is very anoying. So, best is to use whatsapp for video and a landline phone for the audio at the same time. Its somewhat inconvenient but better then nothing.

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or a wired headphone with a good built-in app ? The noise-cancelling I've tried work for me.

DrYak ( 2019-10-11 12:51:03 +0300 )edit

answered 2019-11-25 00:01:00 +0300

rsajpon gravatar image

Have same very low volume on Signal video call. Am new to Sailfish, running on a XA2, H3113. Any progress on this issue?

Regards, Johan

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Voice calls with Whatsapp are not usable as the voice volume level is minimal (if can be heard at all). This is expected to get fixed in the next OS update (3.2.1). (This should get fixed with OS release 3.2.1 "Nuuksio")

xbt123ufo ( 2019-11-25 02:59:45 +0300 )edit

answered 2019-08-12 19:25:15 +0300

triessner gravatar image

updated 2019-08-14 15:04:14 +0300

I'm a little bit surprised, that voice messages are working within threema. Obviously threema is able to make sound output. I don't know anything about the sound system of sailfishOS, maybe threema uses an other sound channel for voice calls then for voice messages, and that channel has to be activated or volume has to be put up for it?

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The sound system used on Sailfish OS is pulseaudio, just like on any other full-blown GNU/Linux system (e.g.: just like an Ubuntu-running laptop).

pulseaudio indeed makes differences, e.g.: between system notifications, and other sound sources.

It might be that the alien-dalvik Android apps compatibility layer flags the audio wrongly when sending it to pulseaudio. E.g.: If noticed that if a system notification (like incoming e-mail) plays while I'm talking on WhatsApp, the sound is mixed and plays out of the phone's speaker, instead of the VoIP keeping on my headset (as opposed to when talking on the normal phone).

DrYak ( 2019-10-11 12:49:26 +0300 )edit

answered 2019-04-15 23:19:22 +0300

zuyev gravatar image

This is a problem with the beta version of the system. Wait for the following system updates.

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Now it's not beta anymore!

Federico ( 2019-08-02 17:34:05 +0300 )edit

And the problem remained.

zuyev ( 2019-08-02 17:51:17 +0300 )edit

Hi SFOS users, I see that this thread is "tracked by jolla" and assume the issue will be fixed with the next update, I suggedt let us wait.

Best regards Bratsk

Bratsk ( 2019-08-04 14:36:47 +0300 )edit

3.1 is finaly beta! before that was alpha.... if you define it the right way.... ;-)

Raymaen ( 2019-08-15 09:12:31 +0300 )edit

So, WTF? I've got 3.2. It does NOT work!!!

sistux ( 2019-10-29 22:50:52 +0300 )edit

answered 2019-12-11 19:53:00 +0300

Yusssufff gravatar image

updated 2019-12-11 21:49:54 +0300

FIXED FOR MOBILE INTERNET CALL WITH TELEGRAM (not yet working with wifi) IN XA2 Dual Sim [] Nuuksio; Tested for Telegram calls, working fluently using mobile internet.

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For me during Whatsapp calling sound is routed to main speaker instead of the speaker at the top of the phone.

santhoshmanikandan ( 2019-12-12 07:24:55 +0300 )edit

In Telegra'me phone calls only work in mobile connection, the paid for connection. Video calls are not possible with XA2 +.

Kea ( 2020-01-20 16:40:36 +0300 )edit

answered 2019-12-12 13:30:52 +0300

Bratsk gravatar image

Just tested, it works with whatsapp. Thank to Jolla for the implementation.

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Where is the audio routed for.normal call? Main speaker or secondary speaker?

santhoshmanikandan ( 2019-12-12 18:02:08 +0300 )edit

HI santhoshmanikandan, I checked the fix with the phone speaker only.

Bratsk ( 2019-12-16 14:08:40 +0300 )edit
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Asked: 2019-04-15 20:39:15 +0300

Seen: 1,940 times

Last updated: Dec 12 '19