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Phone/call function in android apps like whatsapp/telegram

Tracked by Jolla (In progress)

asked 2019-04-15 20:39:15 +0300

Bratsk gravatar image

updated 2019-07-30 09:53:39 +0300

jovirkku gravatar image

Hi All, I didn't found anything about my problem and would ask the sailfish users here.

I used Xperia X with Sailfish X before and the voice and video calls with whatsapp android client worked fine. Since I bought my Xperia XA2 and use it with SFOS 3.x, Nobody can hear me or I can hear nobody when I'm using call with Android whatsapp client on XA2. The same problem with ringtone for a whatsapp call, I can't hear that during dualing. I checked already sound android setting. I tried Whatsapp+ Client. I tested the call function with android telegram client, the same problem. So that I'm little bit confused about that and can't find a solution or a workaround for this problem. Maybe somebody has the same issue and can help me? Thank you in advance.

Best regards Bratsk

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also: Riot, Jitsi...

cy8aer ( 2019-07-20 18:58:44 +0300 )edit

The call function itself works, i.e. the calls get connected. However, handling the audio during the call is not correct. Therefore one cannot hear anything.

jovirkku ( 2019-07-30 09:55:03 +0300 )edit

Hi @jovirkku Other problem to: I even try the Android Settings - Sound - tab and apart from all the ringtones Whatsapp continues with ringtones within the messages, but the notifications are muted and only vibrates ... I don't even know what else to do .. Any suggestions ?

Rafaelvlmendes ( 2019-08-02 17:33:04 +0300 )edit

Whatsapp : I have exactly the same issue except that since the upgrade to 3.1.0 the person that I call can hear me. I still cannot hear anything (neither tone during dialing, nor the person whom I called).

Telegram : neither I nor the person that I call can hear anything.

---> Sony Xperia XA2

---> Sailfish X 3.1.0

Guillaume L. ( 2019-08-02 18:50:18 +0300 )edit

5 Answers

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answered 2019-07-20 09:36:55 +0300

Bratsk gravatar image

Hi Sailfish community, so far I can see the last update hast the same problem, it is imposible to use the phone/call function in whatsapp. could here someone share own expirience?

THX Bratsk.

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answered 2019-07-20 12:31:15 +0300

zuyev gravatar image

Unfortunately my Whatsapp also does not work. I can't hear the other person. I use a second phone for Whatsapp :(

release notes 3.1.0 Seitseminen

  • Voice calls with Whatsapp are not usable as the voice volume level is minimal (if can be heard at all).
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The patch to controle volume is not having any results in this matter?

aQUICK1 ( 2019-07-20 12:40:40 +0300 )edit

Could you tell me please which patch, you can get a link. Thank you!

zuyev ( 2019-07-20 13:06:20 +0300 )edit

answered 2019-04-15 23:19:22 +0300

zuyev gravatar image

This is a problem with the beta version of the system. Wait for the following system updates.

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Now it's not beta anymore!

Federico ( 2019-08-02 17:34:05 +0300 )edit

And the problem remained.

zuyev ( 2019-08-02 17:51:17 +0300 )edit

Hi SFOS users, I see that this thread is "tracked by jolla" and assume the issue will be fixed with the next update, I suggedt let us wait.

Best regards Bratsk

Bratsk ( 2019-08-04 14:36:47 +0300 )edit

3.1 is finaly beta! before that was alpha.... if you define it the right way.... ;-)

Raymaen ( 2019-08-15 09:12:31 +0300 )edit

answered 2019-08-12 19:25:15 +0300

triessner gravatar image

updated 2019-08-14 15:04:14 +0300

I'm a little bit surprised, that voice messages are working within threema. Obviously threema is able to make sound output. I don't know anything about the sound system of sailfishOS, maybe threema uses an other sound channel for voice calls then for voice messages, and that channel has to be activated or volume has to be put up for it?

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answered 2019-08-12 20:50:19 +0300

inte gravatar image

Any android app for volume boosting makes the other party hearable. However, they will also hear themself with a little lag, which is very anoying. So, best is to use whatsapp for video and a landline phone for the audio at the same time. Its somewhat inconvenient but better then nothing.

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Asked: 2019-04-15 20:39:15 +0300

Seen: 876 times

Last updated: Aug 14