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Forgot pin code - how to unlock? [answered]

asked 2014-01-28 10:22:33 +0300

vsydan gravatar image

updated 2014-01-28 10:40:12 +0300

Forgot the pin, how do I unlock the device?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-11-11 12:00:27.691456

2 Answers

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answered 2014-01-28 11:33:10 +0300

rainisto gravatar image

Pin codes PUK code you can get from your phone operator. Forgotten devicelock code you need to send device to Care for reflashing.

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@ranisto What is the name of the type of the request that I need to submit at Jolla Zendesk for reflashing ?

SebM ( 2019-10-28 00:24:46 +0300 )edit

answered 2014-01-28 10:37:00 +0300

I understood a factory reset might the only way to recover from that situation.

The user-guide says the following:

If you exceed the number of tries for the Unlock code, as a security measure, your data becomes inaccessible. You will need to contact Care to have your device reset.

Here is a duplicate question: https://together.jolla.com/question/20199/how-do-i-reset-factory-settings-if-lock-code-is-forgotten/

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He's talking about the pin code.

Sthocs ( 2014-01-28 12:10:31 +0300 )edit

@Sthocs Are you shute? It is not clear from the original question whether it means the SIM card PIN or the device Unlock Code.

One might legitimately refer to the latter as a PIN.

Anyway, both versions are answered here.

nephros ( 2014-01-30 12:52:32 +0300 )edit

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Asked: 2014-01-28 10:22:33 +0300

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Last updated: Jan 28 '14