asked 2019-08-05 19:38:47 +0300
For my work I need the app "EduPage". While trying to log in, the keyboard doesnt show up. I click several times in the email-adress-field and the password-field. The only thing happens is highliting the clicked field. AD restartet and the phone rebooted a few times.
EDIT: problem persists in 3.3.0.14 with "Citrix Workspace" Android App
answered 2019-10-29 18:40:45 +0300
This problem persists in 3.2.0.12 (EA) for both apps (EduPage and Citrix). The "Android keyboard pops up reliably" from the release notes doesnt solve this problem here
answered 2019-08-14 00:44:53 +0300
I have similar problems (no virtual keyboard) with Citrix Workspace App (for Android) on the XA2. I cannot use that app because also the bluetooth keyboard does not work on the XA2; see [XA2] Bluetooth keyboard pairs, but disconnects. I have no such problems on the X.
PS: I converted this (my comment) to an answer to get more attention on that problem because it is vital for me - I know it is not an answer but rather a comment
This same issue exists with Microsoft Remote Desktop. Try to invoke the keyboard and it won't show up. Windows has a built-in softkeyboard, but it is definitely inconvenient.
WedgeStratos ( 2019-08-17 04:59:26 +0300 )editanswered 2019-12-12 21:06:31 +0300
This post is a wiki. Anyone with karma >75 is welcome to improve it.
For EduPage: It works now with the latest update (*.55) of EduPage. So it seems they changed something.
Asked: 2019-08-05 19:38:47 +0300
Seen: 608 times
Last updated: Apr 14 '20
working for me with Android keyboard and Jolla keyboard ...Screenshot_20190805_001.pngScreenshot_20190805_002.png
Levone1 ( 2019-08-06 05:24:54 +0300 )editYou are using a XA2?
mettska ( 2019-08-06 10:04:04 +0300 )editoh, sorry, no... X Compact. It didn't occur to me that the device would matter, but I can see it now... will convert to comment
Levone1 ( 2019-08-06 13:30:45 +0300 )editThe problem with EduPage persists for AkiBerlin on 3.3.0.14 but it worked for mettska in Dec 2019 (OS 3.2.1?). Hmmm?
jovirkku ( 2020-04-14 18:10:51 +0300 )editMaybe you want to collect the logcat log on Android Support and the journal log. Instructions here: https://jolla.zendesk.com/hc/en-us/articles/204110913. Please make notes on the date/time when something significant happens in the logs,
@jovirkku: I have observed the problem when trying to use Citrix (not EduPage)
I will try to create a logcat file
AkiBerlin ( 2020-04-14 19:55:44 +0300 )edit