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Sony Xperia XA2+ permanently locked [answered]

asked 2019-08-20 06:39:08 +0300

ShinAkuma gravatar image

updated 2019-08-20 07:14:16 +0300

Hi, Today my Sailfish OS device locked, I don't have a clue how this happened. Now I am unable to unlock it via PIN or Finger print. It is useless, I cannot make phone-calls only receive. No unlock attempts are allowed.

If somebody could help me in walking me down on how I can re-access my device I would appreciate.

I tried to SSH using putty but I am unable, I believe the network adapter driver isn't correct. I connect the device in recovery mode and device manager shows in Others - Android.

merci d'avance

I was able to install the sony sa0114adb driver.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by magullo
close date 2019-08-25 08:37:07.263976

Comments

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Personally I always try to use Linux machine for recovery mode, as always have issues with both MacOSX and Windows for this purpose. Note in this Jolla resource for Windows, Paragraph 2.2 "The fastboot device "sa0114" of Sony must not appear in the listing of Windows Device Manager at this point any more":link text

aspergerguy ( 2019-08-20 08:20:35 +0300 )edit

Thanks for the remark. I was able to do it on Windows machine. With putty!

ShinAkuma ( 2019-08-24 18:01:16 +0300 )edit

A small note, regarding the USB cable and SSH:

Sailfish OS requires you to unlock the phone before even the USB-network interface is started, so saddly you can't use SSH over USB to debug unlocking problem.

SSH over Wifi works even when the phone is locked, you just need to find the IP address yourself (e.g.: by looking it up from the web interface of your router/modem) instead of looking it up in the settings.

DrYak ( 2019-08-27 04:16:35 +0300 )edit

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answered 2019-08-20 08:25:48 +0300

lethe gravatar image

According to Jolla this should fix the issue: https://jolla.zendesk.com/hc/en-us/articles/360002996893-Xperia-X-devices-How-to-use-the-Recovery-Mode

At least section 3.2 specifically refers to the issue you describe.

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The command in section 3.2 is not correct for XA2. As described in updated Recovery-Mode how to for XA2 needed, you will need the command /usr/lib/qt5/plugins/devicelock/encsfa --check-code 12345 (replace "12345" with your correct security code). That worked for me.

p1rat ( 2019-08-21 23:45:25 +0300 )edit

Thank You for the remark, will try tomorrow.

ShinAkuma ( 2019-08-21 23:54:54 +0300 )edit

On my device (XA2 dual sim, running SfOS 3.1) the command from the zendesk link is correct. The binary name was probably changed so it matches the help document in a recent update.

lethe ( 2019-08-22 19:15:31 +0300 )edit
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answered 2019-08-24 17:59:34 +0300

ShinAkuma gravatar image

Thank You ! I was able to unlock my device with the old pin code.

Used a windows machine! Downloaded the xperia-x-drivers from sony, following this guide https://jolla.com/sailfishx-windows-instructions-xa2/ to get the “Sony sa0114 ADB Interface Driver” in the “Model” list in device manager. Lastly I followed your link guide #lethe. and used p1rat advice advice.

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Great news!

You should close this issue.

magullo ( 2019-08-24 19:08:42 +0300 )edit

... as "answered", then.

olf ( 2019-08-24 20:47:24 +0300 )edit

I don't know how to do it! As you know this was my first Post besides the comments on new releases!

ShinAkuma ( 2019-08-27 23:36:10 +0300 )edit

Don’t worry I did it for you.

magullo ( 2019-08-28 15:38:03 +0300 )edit

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Asked: 2019-08-20 06:39:08 +0300

Seen: 433 times

Last updated: Aug 24