[BUG] WhatsApp crashes when focus notification displays, forcing restart of Android Support

asked 2019-09-11 22:36:41 +0300

jimjamz gravatar image

updated 2019-10-13 14:20:53 +0300

Given this is a WhatsApp-related issue, I'd be surprised if it hasn't already been raised. However, it is difficult to accurately find a related bug that has already been raised, especially when most issues are simply titled 'Whatsapp notification'

Xperia X F5121, Sailfish OS, WhatsApp 2.19.228

Given WhatsApp is running

And WhatsApp is open in the background

When I receive a message

And a focus notification is displayed (see screenshot)

image description

And I close the focus notification

And I open WhatsApp from the Sailfish home screen

EXPECTED: Then I should WhatsApp open correctly

ACTUAL: But the app crashes (see screenshot)

image description

When I long-press, close WhatsApp

And I open WhatsApp

EXPECTED: Then I should the WhatsApp open correctly

ACTUAL: But the app crashes (see screenshot)


  1. Long-press, close WhatsApp.
  2. Settings -> Android Support -> Stop, then Start the service.
  3. Open WhatsApp.
  • WhatsApp will crash every time a message is received when a focus notification is displayed (if WhatsApp is running in the background).
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WhatsApp -> Settings -> Notifications -> Popup notification -> No popup

I'm not sure if this will solve the problem as a longer term workaround, but nonetheless, it's still a bug.

jimjamz ( 2019-09-11 22:39:06 +0300 )edit

Bug also happens on Jolla 1, but it's also very inconsistent when it occurs. Sometimes it works normally, sometimes it duplicates the app window into 2 apps in the home screen, sometimes it will get you to WA messages view and sometimes to correct message. However, most of the time it just goes as described and you have to restart android support.

I will probably just disable the pop-up as well for now.

Sefriol ( 2019-09-12 02:14:37 +0300 )edit

I've also encountered similar thing on XA2 multiple times; sometimes when you have this popup thing active in the background due to message etc. it can also crash the aliendalvik when starting other Android apps. For me it sometimes opens the popup thing and becomes unresponsive when I want to open another Android app

Sakke ( 2019-09-12 07:10:47 +0300 )edit

This bug happens also to me when somebody calls me with videochat... if I don't answer within the first 2 seconds I have to restart the android support, same as you described it. If I, on the other hand, start a call myself, it works just fine. My guess would be that the multimedia functionalities of SFOS can not be called correctly but I can't say for sure.

PatsJolla ( 2019-10-13 20:21:08 +0300 )edit