How to recognise an active SailfishOS X license?

asked 2019-09-11 22:38:48 +0300

dyraig gravatar image

I'm just after buying a second-hand Xperia X which had SailfishOS X already installed (with license). The seller told me that he had asked Jolla beforehand whether it would be possible to transfer the license from his Jolla account to mine (and I have read at least one message in this forum confirming that). Jolla confirmed that, so he issued that request. Unfortunately, despite Jolla confirming the transfer, I still cannot see the licensed apps in the Jolla store - nor does an OS update via GUI work (it does work via CLI). Is there any other way to see whether the license on my Xperia X is active with my Jolla account? I've already searched around but could not find anything addressing this...

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If you see the IMEI of your phone in your jolla account, is active the licence

carmeloferso ( 2019-09-11 23:49:45 +0300 )edit

That appears to be the case (just checked, I can see both my Jolla 1 and the Xperia X) - but why can I still not see the restricted Jolla apps (Exchange, Android) in the store? Is there any step I need to do on the phone other than adding my account to it?

dyraig ( 2019-09-12 00:01:47 +0300 )edit

You can try reinstalling Sailfish, maybe something is corrupted

carmeloferso ( 2019-09-12 03:42:59 +0300 )edit

When I obtained device with active Sailfish license, Jolla support removed license from device upon previous owner's request so that my purchased license could be applied to it. I wasn't aware that existing license could be transferred to a new owner.

aspergerguy ( 2019-09-12 05:43:38 +0300 )edit

just as an info: i have one device with sailfish free and it also appears on my jolla account and is indistinguishable to my Xperia x with payed sf. hence it seems to have your device in the list is not a proof for a paied version.

NuklearFart ( 2019-09-12 09:01:57 +0300 )edit