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android app does not find the network 4g [answered]

asked 2019-09-23 21:55:25 +0300

kayoux gravatar image

updated 2019-09-24 12:12:19 +0300

since a few days several Android apps can no longer connect to the network if I am in mobil data (although Firefox works). When I turn on the wifi, the apps work properly. http://zupimages.net/viewer.php?id=19/39/ajyv.jpg

I have no idea how this could have happened or how to correct it

I tryed to reboot phone, put in air plane mode, and restart connection. This appen with 2 speria-x

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The question has been closed for the following reason "the question is answered, an answer was accepted" by kayoux
close date 2019-10-04 10:49:36.907726


What device you're using? (please add to the post too). What have you already tried? Did you reboot the phone, put it in airplane mode and back, restarted connection subsystem etc. Is it only related to 4G, do the apps work on 3G.

Please also add what apps aren't working so we can test too

Sakke ( 2019-09-24 09:36:05 +0300 )edit

2 Answers

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answered 2019-09-24 14:01:43 +0300

Luca gravatar image

I think it's related to a known issue.

Have you tried here: https://together.jolla.com/question/209532/track-down-mobile-data-issue-android-xa2-310/?answer=212609#post-id-212609

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Thank for your answer. I'll try this week-end.

kayoux ( 2019-09-24 20:56:29 +0300 )edit

Hi, I have the same problem on Xperia X with the Bouygues Telecom (FR) operator. I compared the two xml files (apns-con.xmt and apns-full-conf.xml), but the apn carrier configuration is the same. Thak you for your help.

merzhin ( 2019-09-27 14:26:58 +0300 )edit

My operator is also bouygues. is there some one with this operator, with no problem on other phone?

kayoux ( 2019-09-28 11:21:29 +0300 )edit

answered 2019-10-04 10:48:54 +0300

kayoux gravatar image

I found a solution that solve hotspot issue I change the network protocol to "IP". See the link below for more


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Asked: 2019-09-23 21:55:25 +0300

Seen: 328 times

Last updated: Oct 04 '19