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Can't create new line in Outlook app

Tracked by Jolla

asked 2019-11-21 08:16:24 +0300

Direc gravatar image


Using XA2 with SFOS 3.2.0, I can't create a new line in email body text in Microsoft Outlook app for Android. Enter simply does nothing.

Any ideas or fixes?


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The browser has sometimes problems in the text field of the Outlook's web app too.

wosrediinanatour ( 2019-11-21 08:37:42 +0300 )edit

Any news about this issue? Is Jolla going to fix this?

Direc ( 2019-12-02 15:29:54 +0300 )edit

2 Answers

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answered 2019-12-04 19:57:10 +0300

Andy Branson gravatar image

updated 2019-12-04 19:57:42 +0300

The logic around pressing Enter was changed in 3.2.0 to help with TJC#55501 - now it checks to see if there's an Editor Action that should be triggered when Enter is pressed, instead of just sending the keycode. I'd expect this bug to be a regression caused by this, but I haven't been able to replicate it. I installed Outlook v4.0.74 (373), added an email account, and created a new message. Pressing Enter on the sfos keyboard created a newline every time I tried.

Is there any different procedure I can try?

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Thanks for the reply! Also, thanks for fixing the Enter key logic; that fixed so many other issues I encountered!

I tested this just now with my XA2 Ultra with SFOS 3.2.0 and my personal email address and this is roughly the sequence of events:

  • Install Outlook (, configure email account
  • Click create email; enter does nothing
  • Switch between Finnish and English keyboard; enter does nothing
  • Move cursor to the end; enter does nothing
  • Copy and paste existing newlines, it works
  • Type and delete some text; enter still does nothing
  • Clear all text in the email body; enter now produces newline
  • Discard email, create new email again, enter key works as expected
  • Reboot phone, start Outlook, compose new email; enter key works as expected

I tested this with composing and replying to emails, and now I am utterly unable to reproduce the issue. This can be an issue in the Outlook app instead, but I'll keep testing this with my work phone and work account, and will report back later this week.

Direc ( 2019-12-06 22:14:29 +0300 )edit

answered 2019-11-21 15:21:29 +0300

olf gravatar image

updated 2019-12-05 00:45:52 +0300

This is a general issue with the combination of SFOS, its vKBD and AlienDalvik for some Android apps and a few webpages in Android web-browsers, documented somewhere here at TJC for long.
Edit: Wrong, this is new in SailfishOS 3.2.0, see Abranson's comment.

Workaround: Switch to an Android Keyboard app (e.g. Hackers Keyboard or Anysoft Keyboard ("ASK"), both available at F-Droid) for using apps or webpages, which trigger this issue.
IIRC this needs Aliendalvik Control to activate additional vKBDs, which then can be selected per Hackers Keyboard's app or some other Android vKBD switching tool (e.g. Keyboard Switcher from F-Droid).
This works well on an Xperia X and Jolla 1 with their old Android4 runtime environment (AlienDalvik), have not tested it on an XA2 or Xperia 10 yet.

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Thanks, I'll give it a try.

Direc ( 2019-11-21 23:18:04 +0300 )edit

All I got was loop between Android Settings and Hackers Keyboard settings. Had to reboot my phone in order to regain control... Thanks but no thanks.

Direc ( 2019-11-22 13:18:35 +0300 )edit
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Asked: 2019-11-21 08:16:24 +0300

Seen: 166 times

Last updated: Dec 05 '19