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Software version, Naamankajärvi error [duplicate]

asked 2014-01-31 21:47:26 +0200

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updated 2014-07-11 23:32:35 +0200

simo gravatar image

Ok lets change this: my installation failed, phone's stuck, no chance to factory-reset it.

Edit: Link to more info (answer by @t0mps0) https://together.jolla.com/question/21918/do-not-update-to-software-version-1038-naamankajarvi/?answer=21970#post-id-21970

Edit2: We found a duplicate, exactly same issue as @t0mpso had: https://together.jolla.com/question/21898/jolla-phone-not-working-properly-after-1038-update/

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The question has been closed for the following reason "duplicate question" by simo
close date 2014-01-31 22:28:54.170648



I have updated mine and I got no problems. Update went smooth without any Problems

masmrlar ( 2014-01-31 21:49:06 +0200 )edit

Could someone confirm the phone functionality? Test calls anyone?

simo ( 2014-01-31 21:54:39 +0200 )edit

how is this unusable?

slate ( 2014-01-31 21:55:45 +0200 )edit

Works fine also for me.

JiiHoo ( 2014-01-31 21:56:24 +0200 )edit

I didn't have any problems. Could you be little bit more specific?

iekku ( 2014-01-31 21:56:55 +0200 )edit

6 Answers

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answered 2014-01-31 22:04:47 +0200

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updated 2014-01-31 22:04:47 +0200

rainisto gravatar image

You should always be able to factory reset from recovery menu.

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I have the same problem and the recovery meny is not working/active. The terminal window works and I have asked if it´s possible to solve using "commands" in that window.

BosseBula ( 2014-01-31 22:12:30 +0200 )edit

What is not working in recovery menu? telnet command into menu or getting jolla logo to screen by pressing volume down and pressing power while inserting the battery?

rainisto ( 2014-01-31 22:30:21 +0200 )edit

Telnet ?? The recovery menu in the normal phone setting. I have tried to press volume down and power button and I get the Jolla logo. What´s the next step ??

BosseBula ( 2014-01-31 23:04:09 +0200 )edit

answered 2014-01-31 22:06:04 +0200

aaltoni gravatar image

No problems for me too...Works now better than ever before :D Thanks Jolla :D

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I didn't have any problems.

sirkia ( 2014-01-31 22:11:26 +0200 )edit

answered 2014-01-31 22:11:28 +0200

t0mps0 gravatar image

image description

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Steps you made to reach this situation?

simo ( 2014-01-31 22:14:32 +0200 )edit

updated via WLAN. it worked nice in landscape, then powered off/on and this is what happened.

t0mps0 ( 2014-01-31 22:18:48 +0200 )edit

Powered on in which rotation angle? Was this the first screen showing up after reboot?

simo ( 2014-01-31 22:20:50 +0200 )edit

Can you list openrepo apps that you had installed on the device?

rainisto ( 2014-01-31 22:32:48 +0200 )edit

Would be interesting to know what apps you had installed, if you had edited any settings manually via Terminal and so on. Also had you persistent logs you could share would be beneficial to understand. We haven't seen this not even on the most broken bleeding edge release.

stezz ( 2014-01-31 22:35:08 +0200 )edit

answered 2014-01-31 22:22:34 +0200

melg01 gravatar image

Please don't use such a dramatic title for your question. Most users seem to have had a seamless update. I tested the new update with phone, sms, mail, calendar, mediaplayer, browser, the camera too, most settings, and some native apps, and all worked fine. Tested it successfully with a few android apps as well, particularly with kindle. So, unless you can give more details (did the update went smooth without interruptions? did you have any special settings/apps/system tweaks?), your issue seems to be sadly (or thankfully) an isolated one.

Try taking off the battery for a while.

The general answer would be, users can consider the update to be safe, unless proofed otherwise. Some glitches will always appear, but that's what this forum is for.

Good luck!

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I also had the same issue...you can see it here as well: https://together.jolla.com/question/21898/jolla-phone-not-working-properly-after-1038-update/#post-id-21910

andreibechet ( 2014-01-31 22:27:32 +0200 )edit

Actually I was afraid this might be the situation for all users. And I'm extremely glad it isn't.

t0mps0 ( 2014-01-31 22:34:00 +0200 )edit

answered 2014-01-31 22:03:27 +0200

James gravatar image

It became unusable for me, but got fixed after a factory reset. Even the edge gestures were not working! But now it's okay!

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How did you manage to perform the factory reset? The settings app does not launch. Is there a terminal command to use?

andreibechet ( 2014-01-31 22:28:19 +0200 )edit

answered 2014-01-31 22:07:16 +0200

bockersjv gravatar image

updated 2014-01-31 22:18:20 +0200

MIne was fine for a couple of hours. Battery at 70% then i opened the Camera and it crashed and is now in a boot loop. The only way to turn it off is to remove the battery.

I have connected the jolla to my windows PC and powered on with the volume switch down and the screen is static with the jolla logo. Plugged in the USB but cannot telnet to the device.

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Used camera without problems, also from Android app.

tace ( 2014-01-31 22:09:01 +0200 )edit

Opened camera, zoomed in and out, took a video. No problems.

simo ( 2014-01-31 22:17:27 +0200 )edit

Thanks, but any ideas how to get out of this situation. Doubt it is the camera app specifically but must be some issue?

bockersjv ( 2014-01-31 22:19:22 +0200 )edit

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Asked: 2014-01-31 21:47:26 +0200

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Last updated: Jan 31 '14