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Bug: IM notifications broken [answered]

asked 2014-02-01 10:13:39 +0300

Timo gravatar image

updated 2014-02-01 19:09:21 +0300

chemist gravatar image

Since the last SSU, the IM notifications on the homescreen are broken. That means, there's no icon anymore. Goes for all IM's, I heard, Mitäkuuluu, BBM, etcetera. I have only tried it with Mitäkuuluu since I haven't set up any other chat accounts. There's still a notification on the notification panel though, so it's just the lockscreen.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by chemist
close date 2014-02-01 19:05:34.984592


I can also confrim this, I see the same behaviour

cquence ( 2014-02-01 10:50:34 +0300 )edit

Can also confirm that and it seems to affect all updated phones. Already missed some Whatsapp messages because of that (till I realized those notifications are gone).

molan ( 2014-02-01 11:39:04 +0300 )edit

thias not only happens to me with im-notifications, also with other Android apps. i wrote this here: https://together.jolla.com/question/22223/bug-notifications-on-lock-screen-after-1038-update/

Zandi ( 2014-02-01 13:08:15 +0300 )edit

I don't get any notifications since the update. Have to manually refresh them from the pulley menu. And it affects both the lock screen and the notifications screen.

strongm ( 2014-02-01 13:24:23 +0300 )edit

Would be nice to have this fixed with a hotfix, if this is possible on SailfishOS

tobru ( 2014-02-01 13:31:12 +0300 )edit

1 Answer

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answered 2014-02-01 13:31:25 +0300

stezz gravatar image

Hi guys,

this is not a bug but it's a feature! Directly from the specs:

High priority events (notification icon shown in the lock screen) need to be sorted based on the time of occurrence. This includes: missed call, chat, sms, mms, voice mail and email. Newest is always on top of the list, moving the group of similar events with it (3 messages, 4 missed calls).

Invitations and calendar notifications are lower priority events and should always be below high priority event notifications mentioned above. They always appear in following order: invitation, calendar event, birthday notification (if all are present at the same time).

System update is also a high priority notification, but it's grouped horizontally with two low priority notifications to the top of the events view (application update and message from Jolla) These cannot be cleared with the pulley menu action "clear notifications"

Notification icon for high priority events will be shown in lock screen, but the low priority ones do not. In events view all icons are visible.

Native apps can define their notification priorities. If the priority is >= 100, it will be shown on the lock screen.

However, Android apps can't, so those will appear only on the events view.

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I guess Mitäkuuluu will be updated (notification priority) soon since it is not a big issue for the developer.

Neo ( 2014-02-01 13:48:04 +0300 )edit

Can I just repeat that this is not the behaviour I'm seeing. I'm not seeing notifications in either the lock screen OR the events screen (the only notifications that seem to appear automatically for me now are SMS notifications)

strongm ( 2014-02-01 13:50:04 +0300 )edit

@strongm can you clarify if after manually refreshing the events view you see notifications or not? Thanks

stezz ( 2014-02-01 13:55:40 +0300 )edit

ok, i understand the intention of that feature. the lockscreen should not be overloaded with notification Icons. but i think many people are using im apps with the android layer. and it is not nice to miss those messages. maybe it would be possible to show one unified notification symbol at the lockscreen, that i can see that there are several notifications (those with lower priority) waiting for me to be answered at the event screen

Zandi ( 2014-02-01 13:58:26 +0300 )edit

Yes, I can clarify. Just tested, and even manually refreshing is not picking up any notifications (well, the Twitter counter gets incremented, but that's all). So I don't get any email notifications, no Twitter, no Facebook, nothing. Not on the lock screen, not on the event screen.

strongm ( 2014-02-01 14:00:07 +0300 )edit

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Asked: 2014-02-01 10:13:39 +0300

Seen: 1,134 times

Last updated: Feb 01 '14