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[XA2] [3.2 and 3.3] [bug] email app updating takes very very long

Tracked by Jolla (In progress)

asked 2020-04-28 22:38:01 +0300

Yusssufff gravatar image

updated 2020-05-15 17:25:25 +0300

jovirkku gravatar image

Hi sailors! I waited the 3.3 update to post this one, i wondered if update would fix it but not really... Since 3 days the jolla email app takes very very long (like many minutes, sometimes managing, sometimes timeout) to update my emails (i use mail.ru). I wonder what would be the reason...and mostly if other users have the same issue.

Warm greetings to all and thank you jolla, Rokua Rocks😉! Screenshot_20200427_001.png

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One thing you should check is the new setting for synchronizing all folders. This can be a lengthy operation, so you might want to set it to sync only INBOX.

Ville Nummela ( 2020-04-29 07:35:50 +0300 )edit

Same issue here (XA2 3.3.0.16). Syncing my gmail accounts takes long and sometimes doesn't work after all. I didn't notice the problem in 3.3.0.14 . In preferences->online accounts->gmail I do only sync my Inbox. I am not sure, but I think the problem occurs only when using wifi.

Felix ( 2020-04-29 10:46:40 +0300 )edit

Same for me, I have five IMAP-accounts on the same server, the first four sync as usual the last one takes ages and often fails. All of them only sync the inbox

jollajo ( 2020-04-29 11:17:28 +0300 )edit

Same issue here (Xperia 10 Plus) and SFOS v3.2.1.20 But no issue with same SFOS Version on a Xperia 10. Both systems used the same IMAP-Account. After reading https://together.jolla.com/question/67034/howto-reset-user-databases/ i decided to delete my mail-account on the Xperia 10 Plus. After rebooting i created the same mail-account again. This fixed the problem. After updating to SFOS Version 3.3.0.16 both mobiles works fine.

svschmel ( 2020-04-29 13:05:26 +0300 )edit

Same issue here. Updated my Xperia 10, Xperia X and Jolla C to ROKUA 3.3.0.16. Gmail works ok (bit slow). But I have four IMAP email boxes xxx@pp.inet.fi from Finnish local operator Telia. If I do "update all" then every box will be updated, but looking at individual boxes sometimes they sync sometimes (mostly) there is timeout. I only sync the inbox. After pushing several times "wait", then finally the app will show emails. Rebooting does not help. Also no help if I delete boxes and create again. Had no problems with good old NUUKSIO 3.2.1.20. Because of this fault, decided not to update my Jolla 1. ... Lifeboat.

friikki218 ( 2020-05-01 18:37:37 +0300 )edit

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answered 2020-05-01 14:15:12 +0300

Felix gravatar image

Hey, in my case the problem was introduced after the update from 3.3.14 to 3.3.0.16 (XA2). What did help: 1. Close mail app 2. Delete online account (google) 3. Add it again

Hope this helps others too.

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Asked: 2020-04-28 22:38:01 +0300

Seen: 252 times

Last updated: May 01 '20