Login problem at shop.jolla.com [answered]

asked 2014-02-04 20:17:41 +0300

Manatus
5188 ●58 ●79 ●74

updated 2015-02-03 15:43:10 +0300

jiit

2678 ●32 ●58 ●59

admin

I had a problem logging into shop.jolla.com with my email address that is mapped to my user account Manatus.

I got error message that said that the user account or password was wrong. Using short login name would not work either, as it has to be email address.

I tried typing several times and in the end copy/paste.

Resetting password hung in the Jolla shop checkout.

Creating a new account failed with an error that email address already exists.

Workaround:

I went to shop.jolla.com
'Log in' on the top right corner
On the following page I still couldn't log in, but the reset password worked this time.
I got the confirmation email, and after clicking the link I set the same password I had used previously (pasted it).
Now the login worked. HapPy! :]

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by Manatus
close date 2014-02-05 12:52:52.985324

Comments

Interesting - got exactly the same problem, login into shop with mail I've used to purchase Jolla Phone failed several times.

Requested a new password - didn't get the password mail (found out it got deleted by antispam as it only contained Finnish language ...)

I then registered a new mail address and order got through ...

Now happily waiting for my 2 TOH's ...

Manankanchu ( 2014-02-04 20:25:39 +0300 )edit

Comments

I requested password reset also.

The problem is our Jolla accounts for everything else use username/password yet this time the store wanted email/password. I think.

Hazy ( 2014-02-05 00:42:30 +0300 )edit

Yes, I was pre-order customer, and I hadn't used the shop before yesterday. Only account.jolla.com when I made the pre-order. I was in the launch event too, so this really was the first time I was involved with shop.jolla.com.

Manatus ( 2014-02-05 08:28:25 +0300 )edit

Thanks for the answers.

I'll promote this as an answer and close the topic. It is very likely that for the pre-order customers the password had not synced to shop.jolla.com from the infrastructure that is used for both account.jolla.com and together.jolla.com.

Manatus ( 2014-02-05 12:51:51 +0300 )edit

Login problem at shop.jolla.com [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by Manatus
close date 2014-02-05 12:52:52.985324

Comments

1 Answer

Comments

Question tools

Stats

Related questions

Login problem at shop.jolla.com [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by Manatus close date 2014-02-05 12:52:52.985324

Comments

1 Answer

Comments

Question tools

Public thread

Stats

Related questions

The question has been closed for the following reason "the question is answered, an answer was accepted" by Manatus
close date 2014-02-05 12:52:52.985324