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Logging in to together fails [answered]

asked 2014-02-06 23:32:55 +0200

cos gravatar image

On my new pc this happens when i try to log into togerher.jolla.com:

  1. Click log in
  2. Click "Jolla" logo
  3. (i have already logged in at account.jolla.com so nothing happens)
  4. Together asks me to register (i already have done it!)
  5. Registering fails because my e-mail address has already registered.

Any ideas?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by cos
close date 2014-02-07 13:10:10.562339

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answered 2014-02-07 12:10:54 +0200

sdjayna gravatar image

You don't happen to have two accounts tied to the same email address do you? It sounds like you're logged in to account.jolla.com with a different account on your new PC. Could you confirm that when going to account.jolla.com the username is the same on both machines?

Having had a peek at our logs I can see you've got two accounts tied to that email address both of which have been used in the past two days.

FWIW we put in a fix a while ago to prevent linking multiple accounts to the same email address, to avoid this type of confusion, but that only works for newly created accounts!

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Ok, looks like I have two accounts on accounts.jolla.com with same e-mail address. If i was logged in with the wrong one (which confusingly had same username as in together) the login failed without asking. I suppose the fix should solve this issue.

cos ( 2014-02-07 13:07:58 +0200 )edit
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answered 2014-02-07 13:09:31 +0200

cos gravatar image

Before it was possible to create multiple accounts on accounts.jolla.com with the same e-mail address. This is now prevented. Using the correct account works in together. Together username is not linked to accounts username.

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Asked: 2014-02-06 23:32:55 +0200

Seen: 93 times

Last updated: Feb 07 '14