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bug: can't access jolla store account

asked 2014-02-09 15:58:51 +0300

deedend gravatar image

updated 2014-07-25 16:02:33 +0300

jiit gravatar image

Today for the first time I can't access to my Jolla account in the store: it says me that there isn't any account defined and when I try to add one it say that it's already in the device, but i can't select it.

Anyone with the same problem?

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I have similar problems. Today I had to reset my device. Store also does not work for me any more and creating a new account fails as well.

Dietmar ( 2014-02-09 19:39:14 +0300 )edit

Ran into the exact same problem today. Last night all my phone contacts (synced from Google) were lost, and I tried to restore from backup, I figured something went wrong with that but maybe not then if you're having the same issue.

hoenik ( 2014-02-21 20:47:13 +0300 )edit

I have the Problem since 26. Feb. too, after I do a reboot caused by another Problem. See Post: https://together.jolla.com/question/30863/phone-plays-sometimes-ringtone-without-a-reason/ So I´m urgently looking for a solution of this , and other problems, since 3 days ago. So my personal solution for me is that I reactivated my N9, because in the moment it is more reliable :-((

RR_aus_H ( 2014-02-28 16:36:20 +0300 )edit

Thanks JupiterOrbit for your solution in this post: https://together.jolla.com/question/31047/error-you-already-have-a-jolla-account-on-the-device/ It works fine for me!

RR_aus_H ( 2014-02-28 17:09:55 +0300 )edit

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answered 2014-02-28 16:25:42 +0300

JupiterOrbit gravatar image

I saw this problem for the first time today when I received my black TOH. When I attached it Jolla told me that I wasn't logged in to my Jolla Store account so I tried to login and it said an account already exists on the device and to go back and try again. When I put my white TOH back on the same thing happened. Odd. How to fix?

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Asked: 2014-02-09 15:58:51 +0300

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Last updated: Feb 28 '14