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[bug] Trying to answer a call: Pulley menu cannot be pulled down.

asked 2014-02-12 17:58:07 +0300

fivepointsquare gravatar image

updated 2015-07-21 12:32:15 +0300

heubergen gravatar image

Sometimes when I get an incoming call the slide down to answer / up to reject/silence/etc simply does not respond to any kind of touching on the screen.

Fortunately this happens quite rarely (1/10 times at a rough estimate) but is still quite a serious issue.

Addition: The "end call" button is affected as well (no response), as reported further down in the answers, and as I have experienced myself.

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4

Is this completely random or does it maybe occur only when battery level is low? It's a known problem that there are complete UI-freezes (for more than a few seconds) when the battery is low. For me it starts at roughly 10%. This would correspond to your estimate of one of 10 times. So maybe it's not a bug in the telephony UI, but just another aspect of the known low-battery-UI-freeze?

ossi1967 ( 2014-02-12 22:21:06 +0300 )edit
1

I had this a couple of hours ago, now there are still 21% charge on the battery.Only Clock and Settings were active on home screen.

It could be related to the phone waking up and doing lots of things simultaneously: I had not yet used the phone today, briefly after the call has been missed (due to being unable to "Answer" it), I received an e-mail notification.

Related may be https://together.jolla.com/question/14717/lock-screen-does-not-respond-to-swipe/. There it is suggested, to place the handset horizontally on a flat surface (upside down?, a relation to the proximity sensor is assumed there). Unfortunately, this is not really a solution if you are short on time until the call is diverted or stopped due to other reasons.

jgr ( 2014-02-24 11:29:18 +0300 )edit

PS: I am quite sure that I did not cover the proximity sensor as is suggested in question https://together.jolla.com/question/6096/double-tap-occasionally-fails-to-wake-device/, which may be related regarding the cause of the problem.

jgr ( 2014-02-24 11:54:43 +0300 )edit

I'm getting the same issue and it's started to affect the daily use quite a bit. Approximately 1/3 times I'm unable to answer a call in time, and it seems not to be connected to the battery state. Sometimes it fails even though battery is full, and sometimes it works even if battery is almost empty. I hope the next release will fix this, since otherwise removal of the beta label is too soon.

matrixx ( 2014-02-24 12:34:26 +0300 )edit

its maybe connected to this issue that complete phone is freezed when its looking for the correct network, that issue took place some how often

meldolion ( 2014-02-24 23:36:19 +0300 )edit

I have had this issue once since December and using Jolla daily. Os version 1.0.5.16, Paarlampi, charger plugged in and 100% charge, pull up and pull down menus did open but contents was blurred and could not answer the call.

arle ( 2014-04-14 17:31:16 +0300 )edit

Happend to me twice recently. The battery state is > 90%, so not related to low battery..

Blizzz ( 2014-04-25 18:12:41 +0300 )edit

With Sailfish OS 1.0.5 still an issue!

jgr ( 2014-05-04 15:25:18 +0300 )edit

This issue has already happened to me several times.

Rigoberto ( 2014-05-07 07:18:17 +0300 )edit

This has started to happen to my phone as well several times lately.

avdwoude ( 2014-05-11 16:42:34 +0300 )edit

It happened a few times. Today received a call that I answered and within a minute a second call I could not asnwer because pulley didn't work.

meneer ( 2014-05-16 13:03:25 +0300 )edit

This has happened to me few times lately, I think it started to occur after the latest update.. I can see the normal call screen but it doesn't respond when I try to answer. I can swipe it to the background and it will mute the ringtone and shows "1 call in progress" and when I bring it back to the front I can answer.

Tobiski ( 2014-05-23 16:52:44 +0300 )edit

This happened to me last weekend. Could not budge the pulley menu in either direction. Not even after swiping it to the background, and then re-opening it. Just had to wait until the caller stopped calling, and then call them back.

plipp ( 2014-06-02 15:54:15 +0300 )edit

This problem occured for me as well. Charger plugged in 100% battery, I'm on 1.0.8.19. Uptime: 1,5h Dalvik started but no android apps started by me as a user since last reboot.

nidelius ( 2014-09-10 09:33:00 +0300 )edit
1

Happened to me to with the version 1.1.4.29. Had to restart the phone and now it works fine.

PG ( 2015-05-18 22:53:53 +0300 )edit
1

I have seen this bug in two devices after 1.1.4.29 update. Swiping to background and re-opening sometimes fixes it.

skvark ( 2015-05-19 15:47:11 +0300 )edit

Thanks for reporting. I had it only once and wasn't sure if it's a bug or handling failure.

M.Bln. ( 2015-05-19 21:23:09 +0300 )edit

I think I should add a remark here: most people non familiar to Jolla couldn't figure out why the "answer" and "decline" words on the screen are not directly responsive to the user's finger. There is no evidence that the pulley circumvolution is useful.

objectifnul ( 2015-05-22 22:00:52 +0300 )edit
1

I can say this still happen in Sailfish 1.1.6

TMavica ( 2015-06-06 08:22:48 +0300 )edit

11 Answers

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answered 2015-08-23 21:05:13 +0300

Pankaj Singh gravatar image

updated 2015-08-23 21:06:05 +0300

Same is happening with my jolla too. I am using version - 1.1.6.27. It happens many times.

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1

This is NOT an ANSWER, please stick to making comments, as your response does NOT equate to a FIX. Please change answer to a comment, thank you.

Spam Hunter ( 2015-08-23 23:02:19 +0300 )edit

same bug, many times. 1.1.7.27

apanas ( 2015-08-26 11:01:50 +0300 )edit
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Asked: 2014-02-12 17:58:07 +0300

Seen: 3,346 times

Last updated: Oct 02 '15