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[bug] Trying to answer a call: Pulley menu cannot be pulled down.

asked 2014-02-12 17:58:07 +0300

fivepointsquare gravatar image

updated 2015-07-21 12:32:15 +0300

heubergen gravatar image

Sometimes when I get an incoming call the slide down to answer / up to reject/silence/etc simply does not respond to any kind of touching on the screen.

Fortunately this happens quite rarely (1/10 times at a rough estimate) but is still quite a serious issue.

Addition: The "end call" button is affected as well (no response), as reported further down in the answers, and as I have experienced myself.

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4

Is this completely random or does it maybe occur only when battery level is low? It's a known problem that there are complete UI-freezes (for more than a few seconds) when the battery is low. For me it starts at roughly 10%. This would correspond to your estimate of one of 10 times. So maybe it's not a bug in the telephony UI, but just another aspect of the known low-battery-UI-freeze?

ossi1967 ( 2014-02-12 22:21:06 +0300 )edit
1

I had this a couple of hours ago, now there are still 21% charge on the battery.Only Clock and Settings were active on home screen.

It could be related to the phone waking up and doing lots of things simultaneously: I had not yet used the phone today, briefly after the call has been missed (due to being unable to "Answer" it), I received an e-mail notification.

Related may be https://together.jolla.com/question/14717/lock-screen-does-not-respond-to-swipe/. There it is suggested, to place the handset horizontally on a flat surface (upside down?, a relation to the proximity sensor is assumed there). Unfortunately, this is not really a solution if you are short on time until the call is diverted or stopped due to other reasons.

jgr ( 2014-02-24 11:29:18 +0300 )edit

PS: I am quite sure that I did not cover the proximity sensor as is suggested in question https://together.jolla.com/question/6096/double-tap-occasionally-fails-to-wake-device/, which may be related regarding the cause of the problem.

jgr ( 2014-02-24 11:54:43 +0300 )edit

I'm getting the same issue and it's started to affect the daily use quite a bit. Approximately 1/3 times I'm unable to answer a call in time, and it seems not to be connected to the battery state. Sometimes it fails even though battery is full, and sometimes it works even if battery is almost empty. I hope the next release will fix this, since otherwise removal of the beta label is too soon.

matrixx ( 2014-02-24 12:34:26 +0300 )edit

its maybe connected to this issue that complete phone is freezed when its looking for the correct network, that issue took place some how often

meldolion ( 2014-02-24 23:36:19 +0300 )edit

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answered 2015-08-23 21:05:13 +0300

Pankaj Singh gravatar image

updated 2015-08-23 21:06:05 +0300

Same is happening with my jolla too. I am using version - 1.1.6.27. It happens many times.

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This is NOT an ANSWER, please stick to making comments, as your response does NOT equate to a FIX. Please change answer to a comment, thank you.

Spam Hunter ( 2015-08-23 23:02:19 +0300 )edit

same bug, many times. 1.1.7.27

apanas ( 2015-08-26 11:01:50 +0300 )edit
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Asked: 2014-02-12 17:58:07 +0300

Seen: 3,346 times

Last updated: Oct 02 '15