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Error getting file: -6: Not supported [answered]

asked 2014-02-16 00:32:22 +0300

w32blaster gravatar image

updated 2014-02-16 00:32:51 +0300

Hello all,

The problem is I can't copy a file from Jolla to a computer through USB cable. I can copy a file to Jolla, but when I try to copy it from Jolla, I get the error message:

Error getting file: -6: Not supported

I tried this on different OSs and different devices, the result is the same. It is weird, but I still can move this file through Bluetooth or send it via Email, but not through USB cable.

Does anybody encounter with such error, as displayed on the screenshots below? Is it bug with Jolla or I did something wrong? Thank you!

Btw, Windows XP didn't recognize Jolla as a storage device. It detects external camera and that's it. Unfortunately I don't have a screeshots with me from Win XP.

Screenshot from Copy is not supported

Full size

not-supported - in Elementary os

Full size

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The question has been closed for the following reason "the question is answered, an answer was accepted" by w32blaster
close date 2014-02-19 15:56:06.786931

1 Answer

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answered 2014-02-19 15:38:08 +0300

xhaakon gravatar image

It's caused by a deliberate feature of libgphoto2, which Nautilus (the file browser) uses to communicate with the device. It disallows copying any file that has a format unknown to MTP protocol.

This means only the most common image, audio and document formats can be copied and gz archive doesn't fit that category. See Appendix A in MTP protocol specification for their list.

I've already created a request for libgphoto2 upstream to remove this restriction for Jolla.

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Thanks man! I thought that my Jolla is damaged, because many answers to this request in the web say, that there is probably something wrong with the file system. I was really afraid that my file system is corrupted. This is a relief for me, thanks! ;)

w32blaster ( 2014-02-19 15:54:34 +0300 )edit

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Asked: 2014-02-16 00:32:22 +0300

Seen: 595 times

Last updated: Feb 19 '14