Ask / Submit
6

No sound - Speaker broken? [released]

asked 2014-03-04 10:56:19 +0200

Fred gravatar image

Hello,

Since a few days I have no sound at all in my Jolla speaker. The normal "phone" speaker is working and the headphone plug as well, but no alarm sound, nor ringing or even touch screen feedback sounds are heard. Could you please help me on this? Isn't there a way of checking the hardware within the OS?

Thanks Fredrik

edit retag flag offensive reopen delete

The question has been closed for the following reason "released in a software update" by Fred
close date 2014-03-19 15:45:10.344867

Comments

I know it may be an obvious question but have you tried re-booting the phone? Then have you tried changing the ambiance to a stock one?

bockersjv ( 2014-03-04 11:01:29 +0200 )edit

Yes, tried that already unfortunately didn't help.

Fred ( 2014-03-04 11:09:20 +0200 )edit

It does sound (excuse the pun) like a hardware issue then :(

bockersjv ( 2014-03-04 11:16:57 +0200 )edit

I guess it is yes :( Might try to reset to factory settings tonight if no other solution is found...

Fred ( 2014-03-04 11:22:34 +0200 )edit

Are the sound-files from internal memory or microSD (if microSD, set tunes from internal)? What does playing music/video do?

chemist ( 2014-03-04 11:23:24 +0200 )edit

2 Answers

Sort by » oldest newest most voted
3

answered 2014-03-04 11:23:13 +0200

chemist gravatar image

updated 2014-03-04 11:23:54 +0200

For checking hardware you may use the csd tool (on your own risk)

cmdline :> csd

or via dialpad

*#*#310#*#*
edit flag offensive delete publish link more

Comments

2

Just tried that but no sound came out for the speaker test :(

Fred ( 2014-03-04 11:33:15 +0200 )edit

write a mail to care@

chemist ( 2014-03-04 18:23:42 +0200 )edit
2

answered 2014-03-19 15:44:50 +0200

Fred gravatar image

The problem is resolved since the software update. It was visibly software related problem :-)

Thanks for your help anyway guys.

Fredrik

edit flag offensive delete publish link more

Comments

2

that means the csd tool is a joke.

late88 ( 2014-03-20 00:12:54 +0200 )edit

Question tools

Follow
2 followers

Stats

Asked: 2014-03-04 10:56:19 +0200

Seen: 1,348 times

Last updated: Mar 19 '14