answered
2014-03-12 05:18:19 +0300
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- submit a request here: https://jolla.zendesk.com/hc/en-us/requests/new with the issue hardware or software unable to solve yourself.
2a. you receive some solution for self service.
2b. if can't solve yourself, you receive a RMA ticket number "1234" and somes questions to answer
The we suggest you send in you phone for repair.
To process the return we would need you to provide us with the following information.
First Name:
Last Name:
Street Address:
(Company:)
City:
Zip/posal code:
Country:
Email address:
Phone number:
Bank account (IBAN)
Bank SWIFT/BIC:
Device: Jolla
IMEI: (found via accessing settings --> system settings --> about product OR on package label)
Serial No. (S/N): (remove back cover --> remove battery --> read from label underneath battery)
Reason for return: (Please provide a description of the alleged fault and the circumstances leading up to it)
- enclosed to this email are the documents (air way bill and proforma) you need to print in order to return your phone.
Please proceed in the following manner:
- call your local Fedex office and agree on a pick-up time, do also ask them to bring you packaging material, a return box, and a plastic cover for the air way bill
- print all the enclosed documents (air way bill, 3 pages), fold them once, and put them in the plastic cover
- please remember to protect the Jolla by wrapping it properly before putting it into Fedex return box.
Fedex will pick up your parcel at the agreed point of time and we will proceed with the refund once the phone has returned to us and checked.
Please note that the air way bill is only valid for five (5) days, so you will need to be in contact wit FedEx within five days from receiving this message.
- after jolla phone resolved on working days, you receive email from care with new Fedex AWB with same ticket number "1234" with re attached (re for return)
- you should receive in the 5 working days and enjoy :-)
Wait, my volume buttons are so loose you can hear them moving around when shaking the phone. They do work, though. Is this covered by warranty?
jollailija ( 2016-01-10 20:32:22 +0300 )edit