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[Bug] Unable to receive mTAN - SMS for online banking [released]

asked 2014-03-15 10:15:33 +0200

jollamate gravatar image

updated 2014-07-25 15:05:36 +0200

jiit gravatar image

When I do online banking with my german bank (Sparkasse) i get authentication sms (mtan) with a number code to acknowledge this every time. Since I have Jolla i got none of these. I suspected the bank and/or my provider (EPlus). Finaly I lent a Blackberry Z10 - et voila! Within seconds I got got the sms as in the years before! How come? I mean, thats no shiny bling bling feature, thats SMS! The bread and butter feature of GSM! I even got not notification that some SMS had been rejected - nothing. How can I be sure that no other sms got lost? And these sms are nothing special with some codes in it. Header is SparkasseN Then follows some text on the transaction date, time and sum. At the end comes the numeric code that I have to fill in into the online mask of my bank. If this can't be repaired, Jolla will be my first real worthless phone.

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The question has been closed for the following reason "released in a software update" by c.la
close date 2014-04-01 15:34:22.667662


I don't know if this might be related to the issue of Flash SMS (class 0 SMS), sometimes used for authentication codes, not being shown:

https://together.jolla.com/question/26714/first-flash-sms-not-displayed/https://together.jolla.com/question/11509/flash-sms-issues/ (tagged mar14, so something is going to change in the next update)

ssahla ( 2014-03-15 11:26:08 +0200 )edit

No flash. This authentication also works on regular cell phones. Only the auth code is emphasized in some way. But this wasn't a problem the years before.

jollamate ( 2014-03-15 11:49:12 +0200 )edit

Just to be clear, Flash SMS has nothing to do with Adobe Flash support.

A Flash SMS is a type of SMS that appears directly on the main screen without user interaction and is not automatically stored in the inbox. It can be useful in emergencies such as a fire alarm or cases of confidentiality, as in delivering one-time passwords.


ssahla ( 2014-03-15 11:55:20 +0200 )edit

ah, okay, didn't know about that. waiting for ...

jollamate ( 2014-03-15 11:58:09 +0200 )edit

Hi. I also use mTAN-system with a different bank and different mobile provider. It works flawlessly since I have my Jolla.

je ( 2014-03-15 12:19:40 +0200 )edit

1 Answer

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answered 2014-04-01 15:10:46 +0200

jollamate gravatar image

Flash sms now works. Thansk sailors

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closing it as now fixed

c.la ( 2014-04-01 15:34:40 +0200 )edit

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Asked: 2014-03-15 10:15:33 +0200

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Last updated: Apr 01 '14