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Jolla account creation failed. (time settings and sim card not helped) [answered]

asked 2014-03-15 10:48:33 +0300

kabala gravatar image

updated 2014-07-25 16:01:56 +0300

jiit gravatar image

Hi folks! I'm a totally new Jolla user, my phone just received yesterday. I had a problem with the beginning:

I crop my sim card by hand to micro sim half a year ago to able to put in my last phone to a Nokia Lumia 520. It's work in there, but wasn't perfect, so the Jolla phone at the first times unable to detect it. (I solved this issue with a paper slice, so now it's not a problem anymore.)

I wrote what I did:

  1. Turn on my phone without sim card, go through the welcome setup and on the end I can not create the Jolla account. (Oops, problem with account creation)
  2. As I read on forums I set the date forward with a min. Did not help.
  3. I fixed my sim card and do several factory reset. Did not help.
  4. Turn off the phone detach the accumulator for a night, today I put it back and turn on the phone. Unfortunately everything the same. It's just a new day. :)

So the current situation is the following:

  • Have a Jolla phone with a working sim card
  • Unable to create Jolla account (Oops, problem with account creation)
  • Can not turn on the developer mode (I think it's maybe because of the same reason)

My phone comes with Salifish, I registered an account on account.jolla.com but can not connect to it. I used English language everywhere in the phone, but set Hungary to timezone. ps.: I'm a Java programmer, and the Salifish SDK installed on my system, but I hope it isn't need to fix my problem.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by simo
close date 2015-10-04 13:36:58.966432


Couple of things:

  • Check that your date is correct (also year!), some have had problems because it's 2013 and not 2014. (You probably have already, but I'll say this just in case...)

  • When trying to connect your Jolla account, did you use your username (kabala) or email address? In account.jolla.com you can use either, but I remember reading somewhere that there are problems if you use the email address when connecting with the phone, so try entering your username instead.

  • In Settings > Accounts, do you see a Jolla account? Try deleting it (tap and hold, then choose delete) and adding a new Jolla account from the pulley menu above.

ssahla ( 2014-03-15 11:42:19 +0300 )edit

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answered 2014-03-15 11:39:59 +0300

sdjayna gravatar image

It might be that you already have an account, did you "Create new Jolla account", or "Sign in with existing Jolla account"?

Try going to Settings->Accounts->Add Account->Jolla->"Sign in with existing Jolla account"

Use the same credentials you use to access together.jolla.com.

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I try both options. The "Create new Jolla account" with a totally new username and email, the "Sign in with existing Jolla account" option with my registered one.

I tried your suggestion. ... Now I tried to create an account from the phone with a new mail address.... It is work.

Thanks for your reply again.

kabala ( 2014-03-15 11:55:59 +0300 )edit

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Asked: 2014-03-15 10:48:33 +0300

Seen: 237 times

Last updated: Mar 15 '14