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4, with Exchange sync of mail: no HTML [released]

asked 2014-03-20 14:41:09 +0300

trashin gravatar image

updated 2015-02-18 21:51:26 +0300

After updating to the latest update there is still no apparent way to show mails from hotmail/ as HTML. All mails received are still received as plain text with an option to download images (even in-line ones) manually.

Can we please have an option to download all HTML mails as HTML and text mails as text. This should all be in the MIME description per mail surely?

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The question has been closed for the following reason "released in a software update" by VDVsx
close date 2014-06-09 21:22:57.163735


How did you setup your hotmail/outlook account? Exchange Active Sync, IMAP, something else?

Penguin ( 2014-03-20 14:42:08 +0300 )edit

Exchange Active Sync.

trashin ( 2014-03-20 14:43:00 +0300 )edit

Receiving HTML mail correctly on the N9 using Exchange Active Sync worked well after adding a small application called MeMailSettings where you could enable said feature.

trashin ( 2014-03-20 14:52:52 +0300 )edit

This is a really annoying 'feature' Hope this is fixed really soon.

strongm ( 2014-03-20 15:31:52 +0300 )edit

Indeed, please vote up if this 'feature' annoys you too to get it further highlighted - thanks.

trashin ( 2014-03-20 17:58:22 +0300 )edit

Outlook does not support protocol 12.x, since we don't support protocol 14.x yet, we can only sync with old protocol 2.5, and it has limitations in the way MIME works(max for truncated bodies is 102400), so HTML emails that exceed that maximum will be fetched as plain text only.

VDVsx ( 2014-03-21 16:01:51 +0300 )edit

I hope this protocol support gets updated soon. Meanwhile it seems that IMAP with its limitations is the alternative working solution.

Penguin ( 2014-03-21 16:04:49 +0300 )edit

Thank you for the technical description VDVsx. This sounds like the same problem the N9 on Harmattan/Meego had with its default mail application.

I've emailed the creators of the MeMailSettings application asking them if a port to SailfishOS is a possibility, referring to this question.

You say that support for protocol 14.x is not there yet. This means there are plans to implement it further down the line then, hopefully?

trashin ( 2014-03-21 18:27:43 +0300 )edit

@trashin - We can provide an option to download full MIME messages for servers using 2.5, that's what that app does, but note that full messages will be downloaded, including attachments.

VDVsx ( 2014-03-24 08:51:21 +0300 )edit

VDVsx, this would be perfectly acceptable to me. Many users like myself are around a WLAN most of the time so an increased amount of data would not be a worry (it wasn't on the N9). If it can be made an option in the settings for the email app so people like me can enable it and be happy then please add it to the implementation list, thankyou.

trashin ( 2014-03-24 09:39:15 +0300 )edit

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answered 2014-06-09 21:22:41 +0300

VDVsx gravatar image

Exchange version 14 is now supported for accounts that don't support version 12, this affects mainly.

Fixed in Sailfish, Saapunki, account re-creation is needed, if you still have issues please comment here.

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After updating to Sailfish, Saapunki, emails to my accounts work better. Better as in perfect in my limited experience.
New emails which could not be displayed before (due to size/graphics) are now working. Going back to older mails that had problems with displaying the full content work fine too.

No re-creation of any account was done for this to work for me (so far).

PS! Love the 'download images automatically' toggle from email settings, I have it set of course.

Thank you very much VDVsx for improving on this feature!

trashin ( 2014-06-10 11:40:45 +0300 )edit

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Asked: 2014-03-20 14:41:09 +0300

Seen: 664 times

Last updated: Jun 09 '14