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(bug) e-mail attachments aren't shown - embedded images [duplicate]

asked 2014-03-30 20:10:32 +0300

domnk gravatar image

updated 2015-06-03 14:25:05 +0300

molan gravatar image


When i receive an e-mail without text, only with subject and attachment (*.jpeg-file), then the attachment is not displayed.

Anybody else can reproduce this?


EDIT: changed topic + embedded images

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The question has been closed for the following reason "duplicate question" by domnk
close date 2014-03-31 15:13:44.354744



@domnk - Are you running latest release ? From which client are you sending the email ? And what is the type of account that is receiving the email in the Jolla ? (IMAP, Pop or Exchange)

VDVsx ( 2014-03-31 09:43:33 +0300 )edit

I have the same issue, using POP to fetch mails. Some mails, always multi-parts, cannot be displayed at all (not text, no attachments). I can provide some mails to help finding out what's wrong. It's true for different kind of attachements, jpegs or pdfs, with or without text parts.

Damien Caliste ( 2014-03-31 10:40:05 +0300 )edit

@Damien Caliste - Are you running something newer than update2 ? If so did you recreated the account before that ? There was similar bug for POP but fixed long ago(last December update IIRC) account needs to be set again if was created with old SW.

VDVsx ( 2014-03-31 11:17:21 +0300 )edit

@VDVsx - I created the accounts on first power up of the device, before software update to I didn't notice that I should have recreated the accounts. I'll loose my emails on device though :( Anyway, ok, I'll try this (now running on EDIT: ok, email account deleted and recreated are working now for all multi-part emails, good. Thanks for enlighting me ;)

Damien Caliste ( 2014-03-31 13:39:21 +0300 )edit

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answered 2014-03-30 20:53:14 +0300

hzb gravatar image

I sent an email with subject field and JPEG attachment (file extension .JPG), email body empty -- Jolla shows the mail correctly and attachment picture is downloadable and viewable. So I cannot reproduce. Jolla is running the latest Ohijärvi version.

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answered 2014-03-31 11:11:20 +0300

domnk gravatar image

updated 2014-03-31 11:18:43 +0300

@VDVsx: Are you running latest release ? Yes.

the e-mail was sent with apple.mail.app. i don't know which OS the sender uses. i fetch e-mail with IMAP.

screenshot on jolla

screenshot in my mail.app

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So is this a email with Inline images ? If so this is the same as: https://together.jolla.com/question/28965/pictures-sent-from-ipad-are-not-visible-in-emails-inline-images/

VDVsx ( 2014-03-31 11:20:44 +0300 )edit

yes, i think this is the same problem. and the problem is embedded images.

i change topic here

domnk ( 2014-03-31 11:22:56 +0300 )edit

So this can be closed, no need to have two reports open.

VDVsx ( 2014-03-31 12:43:49 +0300 )edit

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Asked: 2014-03-30 20:10:32 +0300

Seen: 392 times

Last updated: Mar 31 '14