asked 2014-04-01 23:00:25 +0300
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The web.de E-Mail service requires usage of "StartTLS" as authentication method on port 587 of server smtp.web.de: https://hilfe.web.de/sicherheit/ssl.html#mailprotokolle
Using authentication "StartTLS" seems to fail. Thus sending of messages from Jolla phone does not work web.de.
answered 2014-04-02 00:46:00 +0300
I am using the smtp.web.de server aswell with the TLS encryption setting and port 25 (I heard web.de from april on uses tls by default also on port 25). Authentication is set to disabled ('Nicht verwenden' in german).
Port 25 seems to work for me, however I just called the Web.de support hotline. According to them the service on Port 25 will be disabled on 3. April 2014. (They are disabling unencrypted email access.)
Thus Web.de says we shall not should port 25, but port 587.
It turned out that I was using smtp/imap to send email with one email address and using another email address to sync the phonebook (no E-mail) using a ms exchange account. While I had activated the synchronisation of the exchange account, I could not send any E-Mail from the other account using smtp. When I deactivated the synchronization of the MS Exchange synchronisation I could send E-Mails from the other account. This seems to be a jolla bug.
This problem only occured with port 587, not with port 25.
@asys3: Have you got something similar?
Try in web.de web interface settings reset the connetions of connected mobile clients.
m_josenhans ( 2014-05-29 19:23:00 +0300 )editanswered 2015-04-10 10:14:09 +0300
It turned out that I was using smtp/imap to send email with one email address and using another email address to sync the phonebook (no E-mail) using a ms exchange account. While I had activated the synchronisation of the exchange account, I could not send any E-Mail from the other account using smtp. This bug had been fixed by jolla.
Here is a follow-up issue: E-Mail reply replies with E-Mail address from wrong E-Mail account
m_josenhans ( 2015-10-10 11:59:56 +0300 )editAsked: 2014-04-01 23:00:25 +0300
Seen: 2,381 times
Last updated: Apr 10 '15
It works for me. Are you sure you have no typo in username (without @web.de) or password? My settings are (in German):
- Serveradresse: smtp.web.de
- Sichere Verbindung TLS
- Port: 587
- Authentifizierung Passwort
rrunner64 ( 2014-04-01 23:34:00 +0300 )editWorks for me, too... With similar settings.
Lutwolf ( 2014-04-02 00:20:24 +0300 )editNo. Sorry, that does not work. When sending a written E-mail, the message "ANMELDUNG FEHLGESCHLAGEN" occurs, The Postausgang remains filled with the written E-mail.
m_josenhans ( 2014-04-02 00:21:55 +0300 )editFrom what I understand and what rrunner64's configuration suggests as well web.de doesn't support encrypted passwords. In other words the authentication option on the bottom should be set accordingly to password not encrypted password.
What is your setting?
minnist ( 2014-04-02 02:06:46 +0300 )editDoesn't work for me,too. I always get 'Synchronisation fehlgeschlagen' I have these Problems from the first firmware until now. Changed all params like encryption,tls,... Any chance/hint to get more information on a lower level - shell? We need a more exact error message here to see where the problem is.
asys3 ( 2014-04-02 07:43:54 +0300 )edit