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Email Application - cannot download attachments - a feature?! [answered]

asked 2014-04-11 09:01:31 +0300

kung-foo-panda gravatar image

hi there,

so there is this Email Application on my pretty jolla mobile phone. I can successfully receive and send emails (WOW! this is a great so far), however when i try to download a nice attachment (e.g. a jpg file) someone sent to me, this is not possible. I tap on the attachment and the progress bar begins to progress (so far so good) and at about 3/4 it stops and stays and does not move and does not move and after a while it tells me, "Failed". It happens every time in every wlan network with every type of file i get. This is indeed unlike. Is it possible to deactivate this feature, so i can download the precious attachments people send me? At the moment this causes me to use the laptop to check my mail. Maybe i do something wrong? Settings?

I was redirected to here from devel [at] lists.sailfishos.org and there was a possible solution suggested:

"Is that a pop account ? If so and created before update2 please remove it and add it again."

which I will try out... ...and another one:

"Interesting. it forze at about 3/4 when useing 3g but finished correctly via wifi. This was from gmail, however that account is setup via defaults from jolla."

help! br kung-foo-panda ;)

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The question has been closed for the following reason "the question is answered, an answer was accepted" by molan
close date 2014-06-05 10:24:43.789840


You need to have the E-mail settings spot on. My Jolla receives the attachments automatically. Do you have the latest Sailfish-version? (Ohijärvi)

Matti R ( 2014-04-11 10:34:26 +0300 )edit

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answered 2014-04-11 18:10:40 +0300

Sailor gravatar image

This is duplicate of: https://together.jolla.com/question/21642/bug-email-attachments-not-downloading/

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No the same, this is for a google account.

VDVsx ( 2014-04-22 11:30:39 +0300 )edit

answered 2014-04-11 12:08:53 +0300

kung-foo-panda gravatar image

Hi again,

my jolla phone has the E-Mail setting spot on when i go to Settings->Accounts->Google, everything else (instant msg, sharing, sync) is off. I also deleted and added google account but it did not help.


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@kung-foo-panda - So your account is a google account, so it's IMAP. Does this happen to all attachments that you receive ? Is this happening over wifi or 3G or both ?

VDVsx ( 2014-04-11 12:57:13 +0300 )edit

Hi VDVsx,

I am also having problems with attachments. I have googld and if I try to open for example jpg image nothing happens. At first i tap the file and it ddownloads then nothing. If I tap picture it will change color but nothing else. I am hoping to open image. This is happening with wifi and 3g.

Ari ( 2014-04-16 22:03:34 +0300 )edit

answered 2014-06-05 09:54:27 +0300

kung-foo-panda gravatar image

Short update, after Jolla System update i can download all the attachments so far. Anything you did - thank you :)

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Asked: 2014-04-11 09:01:31 +0300

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Last updated: Jun 05 '14