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[Question] 2-year warranty in EU [answered]

asked 2014-04-12 18:06:23 +0200

updated 2014-04-12 18:15:55 +0200


I am aware of the closed question here, but I have doubts about the answer. As far as I know, most of the goods (certainly things like phones and laptops) you buy in EU have 2-year warranty period as one can read e.g. here and it should not matter whether I am a citizen of EU (which I am) or not.

I would like to buy Jolla in the near future but 1-year warranty is putting me off. Can I get an opinion from someone at Jolla about why they don't provide 2-years and how is this in accordance with European law? Thank you.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by asgeirr
close date 2014-04-13 14:26:44.024914


I am not sure about EU law, but Swedish law gives me 3 years warranty against design and manufacturing flaws. This is on top of any factory guarantees made by the manufacturer. So I can dsregard any manufacturer guarantees, they are only important if they give me more than the law does, and they hardly ever do.

00prometheus ( 2014-04-13 01:23:25 +0200 )edit

That was my theory as well. It just seems confusing from Jolla to advertise 1-year warranty when in any case we buy the phone in an EU country and at least 2-years apply. Thank you for your input.

asgeirr ( 2014-04-13 14:24:09 +0200 )edit

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answered 2014-04-13 13:22:59 +0200

gabriel gravatar image

As you say, this question was answered already and you have multiple points of view. If you ever have a problem (e.g., one year has past, you experience an issue and Jolla doesn't want to listen to your claim on reasonable grounds), then you can litigate.
I suggest we close this question as duplicate or reopen the original one if you believe that there are more aspects to analyse.

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The previous question had narrower scope that's why I opened a new one. But I am closing it since I find the answers from you and 00prometheus satisfactory.

asgeirr ( 2014-04-13 14:26:01 +0200 )edit

You might want to check this out as well:

hook ( 2014-11-15 13:05:08 +0200 )edit

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Asked: 2014-04-12 18:06:23 +0200

Seen: 519 times

Last updated: Apr 13 '14