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2 mail (exchange) gets stuck in outbox [released]

asked 2014-04-16 09:35:49 +0300

Wizah gravatar image

Every time I send an email from my Jolla it gets stuck in the outbox. This is a weird behavior and I haven't noticed anything like this using my Android devices. I have to login to the webmail and send it from there. It has been like this since I started using Jolla (Dec 2013).

Is it possible to assign the sender name somewhere because 'From' shows only my email address?

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The question has been closed for the following reason "released in a software update" by VDVsx
close date 2014-07-29 11:40:23.878240


These are the settings that I use for Zoho

Wizah ( 2014-04-16 09:37:50 +0300 )edit

I am experiencing the same problem with an Exchange account of german webhoster Strato ( I can receive mails without problems but if I try to send a mail it gets stuck in outbox. When I click on "send message" the email application is trying to sync with the exchange server and after a while it indicates "synchronisierung fehlgeschlagen" (synchronisation failed). I can see the mail in outbox then.

But in contrast to Wizah I didn't have this problem ever since I'm using Jolla. Sending mails didn't work with SW versions before update 3, but after that and also with current version ( sending emails worked for a while. Maybe a week ago it stopped working, although I didn't change anything in phone/mail settings. Is there some logfile or something like that where I could see the reason for the failure?

tb12x0 ( 2014-04-16 10:33:36 +0300 )edit

Logs would be helpful, enable logging in the following file:


Enable file log and add a path for the log, like for example:


Reboot the device and reproduce the problem, examine the file to see if you want to remove some data, your email address, calendar entries names and folder names can be presented there, send me the logs to mail-logs at jolla dot com. After that turn file log off again by setting "enabled" to 0.Thanks a lot!

VDVsx ( 2014-04-22 12:51:12 +0300 )edit

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answered 2014-06-09 20:43:19 +0300

VDVsx gravatar image

Can you please check if release, Saapunki improved this, if you still have issues please comment here.

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For me release solved the problem :-) Thanks a lot for your support!

tb12x0 ( 2014-06-09 23:23:53 +0300 )edit

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Asked: 2014-04-16 09:35:49 +0300

Seen: 580 times

Last updated: Jun 09 '14