No "The First One" and "Snow White" ambiances after reset and installing [answered]

asked 2014-04-16 12:14:03 +0300

torcida gravatar image

updated 2014-06-17 12:41:00 +0300

eric gravatar image

After resetting (thus deleting all data) and installing the phone doesn't identify the "other halves", at least I don't have the LE "The First One" and the "Snow White" ambiance installed - and nothing happens. Shouldn't the phone start to download and install the ambiances when attached?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by torcida
close date 2014-05-31 04:48:38.144876


Yes it should. I made a factory reset yesterday and it reinstalled the Snow White right after the jolla store was activated. However, earlier I did have the problem with the identification of my Snow White in the store. If that is your issue, just place a ticket at jollas support.

Larswad ( 2014-04-16 13:42:19 +0300 )edit

I believe I have the same issue. Any solution/ answer how to fix this?

ZeiArr ( 2014-05-29 10:46:29 +0300 )edit

@ZeiArr: Try with deleting the Jolla Account from your phone and then reactivate it. After restart it should work.

torcida ( 2014-05-31 04:47:18 +0300 )edit

Thanks for your answer. I already contacted Jolla care. I informed my nfc id for them and they did some magig and now my TOH works and I could dowliad the ambience.

ZeiArr ( 2014-05-31 07:35:47 +0300 )edit