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phone complete lost audio capability on external speakers [answered]

asked 2014-04-16 14:51:31 +0200

droll gravatar image

my external speakers don't make anymore sound. happened before in the past and after multiple reboots it returned. i tried removing battery for 5 minutes - still no help.

CSD command line tool tested - external speakers producing no audio at all.

android apps, gallery video, youtube, etc - no sound. but earpiece is working fine.

hardware or software issue? anyone else having this problem?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by droll
close date 2014-04-17 07:23:44.637022

2 Answers

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answered 2014-04-16 18:13:44 +0200

rod gravatar image

There have been some mentions of faulty speakers or speakers spontaneously dying. Most probably yours is defective as well. Check https://together.jolla.com/question/36572/no-sound-headphones-work-somewhat/ and https://together.jolla.com/question/30942/intermittent-sound-problems-from-speaker/

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thank you. i will contact care@

droll ( 2014-04-16 18:16:37 +0200 )edit

As an addition: You could try the procedure described in: http://talk.maemo.org/showpost.php?s=dd3d26029f09ea2d667e272120d62797&p=1417639&postcount=3

rod ( 2014-04-16 20:35:41 +0200 )edit

answered 2014-04-17 02:46:04 +0200

droll gravatar image

thanks @rod. didn't try that but thanks for the link. however, when i restarted pulse audio, i did see errors about permission problems and the errors were referring to /run/user/100000/pulse

i discharged the battery and left the phone turned off for 4 hours (slept through the night). woke up, charged it, and audio is now working as expected again.

my conclusion? it's not a hardware problem!

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I am facing exactly the same issue for 3 days now. I try to kill and restart pulseaudio, reset factory, leave the battery out for the night ... Sound is still not return. As the sound disapear like magic, I guess and hope this is a software issue. Will try your discharged battery solution but I think that leaving the battery out should have done the same... Can anybody help to check once and for all if this is soft or hard issue?

lunatix ( 2014-04-17 11:54:21 +0200 )edit

i left the battery in the phone till it went down to 0% and let it turn off by itself. left it for 4 hours. i don't think that would make a difference in your case since you removed the battery for the night. have you checked that talk.maemo.org link to see if /run/user/100000/pulse has the correct owner?

droll ( 2014-04-17 14:37:09 +0200 )edit

As my phone only has 5% of battery left, I will try anyway but let's say I am pretty pessimistic. I have already try the fix owner for pulse but that doesn't change anything. I think this is not solving the exac same issue. Will let know how it goes after the battery discharging...

lunatix ( 2014-04-17 16:05:32 +0200 )edit

Hi, juste to give the info to anyone else facing the same issue. Here's what worked for me: - reset factory - re-install of White Snow TOH application

It was just that, after the reset factory I only installed the Poppy LE TOH and sound was not working during 1 week. Today, I decided to install the white snow TOH and... it worked. So, this issue is a software issue and CSD tool doesn't mean anything (in this case).

lunatix ( 2014-04-22 15:32:33 +0200 )edit

None of the above worked for me. I tried the following: Close all apps and remove the battery (without turning phone off before). The problem appeared after using latest Android Skype (video calling).

Never ( 2014-05-04 16:27:20 +0200 )edit

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Asked: 2014-04-16 14:51:31 +0200

Seen: 1,004 times

Last updated: Apr 17 '14