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No sound through speaker

asked 2014-04-17 13:16:35 +0200

MartinB gravatar image

updated 2016-09-19 18:29:02 +0200

stoft gravatar image

It's started to have zero sound out - I think I've tried everything - there are no system sounds, no audio in/out, no ringtone or any kind of noise whatsover... volume bar on the side goes up and down, but makes no difference, tried eveything I can think of in settings mute/unmute, cold restarts, change ambience, but it's just totally a silent brick - ok if I worked in a library, but I keep missing phone calls - the vibration works, but it's not very strong

It did have an "episode" a couple of months ago where it was totally silent as well, but just started working "on it's own" after a couple of days. This time, it's been like this for over a week now...

Any ideas before I start investigations as to how resilient a Jolla is against "high speed wall impacts" ?

LL&P Martin

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1

There have been some occurences of spontaneously dying speakers. This, however, only concerns the "sound speaker" and not the phone speaker which is responsible for ringing and talk sounds. Try the procedure presented here and see if that helps.

rod ( 2014-04-17 14:18:58 +0200 )edit

Facing the exact same situation here. The only "not working" feature with CSD tool is "Audio playmusic to Loudspeaker", everything else related to sound is working fine... Also tried a reset factory and the procedure proposed by rod, didn't work. I feel this is software because it happens without any physical reason but don't know how to be sure...

lunatix ( 2014-04-17 16:13:09 +0200 )edit

Same here, will try solutions proposed and post results.

fotis ( 2014-05-10 18:18:23 +0200 )edit

this issue happend to me the whole afternoon today. after removing the sim card the sound came back.. what goes on this issue? any fix in the next update? ..because this is „i can't use this phone anymore”

Shiibbii ( 2014-06-04 22:00:18 +0200 )edit
1

I have the same problem... sometimes audio works, others don't... today the morning alarm woke me up with changing volume from loud to low... After a while I tried to play a song, the volume was ok. after few seconds the audio stops. but putting an ear near to the loudspeaker I could ear the music keep playing at a very low volume. this could be related to sw or hw problems????

berto89 ( 2014-06-12 10:48:33 +0200 )edit

19 Answers

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1

answered 2015-07-17 11:07:15 +0200

Alex gravatar image

Regarding the earpiece speaker:

It seems that a suitable replacement speaker was found, if someone is in the need to replace his broken earpiece speaker:

The user Greendts is mentioning on TMO that a earpiece speaker of a Nokia Lumia 820 will fit perfectly into the Jolla and is working great. :)

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Thanks for the share, I can verify first hand that all is good with the 820 earpiece. Afterall I'm the same user on TMO :)

greendts ( 2015-07-17 11:39:56 +0200 )edit
0

answered 2014-11-12 16:01:22 +0200

Beabea gravatar image

Had the same issue yesterday. No sound even with csd. It was hardware problem indeed, but fix was really easy, gentle squeeze on the speaker corner. No idea how, but speaker must have misplaced slightly.

Wont be big task to check this option.

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37

answered 2014-11-10 17:00:57 +0200

pilq gravatar image

updated 2015-03-18 19:24:56 +0200

Bad contacts, bad or dead speaker or altogether my Jolla started to lose it's sound too. Tapping, squeezing and twisting the phone helped, until the speaker soon dies again. A perfect excuse for me to go browsing ebay, as the original speaker after all isn't too good quality. To compare original speaker I took my Jolla apart and after taking measurements and some pictures I decided to scrape speaker connectors clean too. That did work in my case and I haven't had any problems since.

The frame where contacts are located comes off by unscrewing all visible T5 screws on the back of your Jolla and it can be teared off with a plastic plectrum etc. Just be aware of plastic clips that are still holding the frame.

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I did find a replacement for the speaker too. HTC One speakers seems to be very close. I bought one for S728e (A) and another for S720e (B). Speaker A was disappointment as it's sound quality was just terrible. B compared to original did perform better and that one I left in.

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Speaker is glued in to it's place but easy to lift up with flat screw driver. Put new one in and you're ready to assemble.

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I hope this helps someone who has already wrecked their warranty like me. Remember to use use good light, patience and soft drink of choice =)

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Can you please share link on ebay from where you bought HTC speaker (B)? Today I experienced loss of sound through speaker (speaker in my Jolla was already replaced once), so I would like to prepare for next loss, because 1yr warranty will expire in day or two.

Kreso ( 2014-11-28 13:01:30 +0200 )edit
1

@Kreso: Sure. http://www.ebay.com/itm/171495163171 It was actually this one I ordered.

pilq ( 2014-11-30 16:20:03 +0200 )edit

@pilq: Thank you very much! :)

Kreso ( 2014-11-30 18:55:17 +0200 )edit

Thank you very much, scrapping contacts helped for me.

Tarick ( 2014-12-08 00:29:22 +0200 )edit
1

Ty! Cleaning the contacts helped me as well. :)

stoft ( 2015-01-26 15:05:48 +0200 )edit
0

answered 2014-08-17 21:47:44 +0200

ISU gravatar image

I am also experiencing a dead speaker. I am sure this is hardware related problem since it started when I had the phone in my pocket (in which it got some moisture) but after tapping it gently against palm it usually started working again. However, now it seems to be dead for good and I need to send it to be replaced (but first have to figure how to make backup). I just hope this issue will be limited to speaker and not hardware in general because that can lead frustrating bug searches..

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answered 2014-08-01 05:50:20 +0200

droll gravatar image

http://i8910tuning.com/ and http://www.youtube.com/watch?v=Q4e5zqG86c4

might want to get in touch with that person to understand how to replace the speakers. it looks like he found one that might work (with a bit of trimming) and with better sound performance.

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8

answered 2014-07-19 11:37:17 +0200

oku gravatar image

I've got this problem too. I think it's a bad contact in speaker as it works when I compress my phone during playback, but not without. I temporarily solved the problem by tucking some paper under the back cover.

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1

TOH off and squeeze below battery (where the speaker is) while playing music works also for one of my Jollas with this problem.

It was at service where speaker was replaced about 1,5 months ago. - no issues until today. squeezing did fix it at least momentarily, we'll see for how long.

kimmoli ( 2014-08-17 23:20:24 +0200 )edit

I also experienced the issue that the speaker was not working anymore and that there was a contact by compressing the phone. I had to open my Jolla, clean the contacts (there was quite some dust) and also bend the speaker-contacts a little bit so that they will apply some more pressure to the backplate-contacts.

Alex ( 2014-11-05 23:02:14 +0200 )edit
1

answered 2014-07-18 13:23:25 +0200

schumpi gravatar image

Hei,

so I sent my Jolla in as requested by Jolla-zendesk. Everything went incredibly quick. I've had it picked up on 16.07. in Luxembourg and today I can hold it again in my hands.... I don't think any local shop could have done it faster.

The repair bill states: "Speaker changed, Software Update" an factory settings are restored. So my most important hint: DO A SYSTEM BACK-UP.

Thanks to Jolla staff for the quick handling.

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answered 2014-07-07 00:20:10 +0200

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This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2014-07-07 00:20:10 +0200

schumpi gravatar image

HI there,

since about two weeks now I'm facing the same problem. Everything worked allright until I used it with a jack in order to play music via my car soundspeakers. Since then no sound through the embedded soundspeakers anymore (not sure though if this was the reason...). I can phone normally and it plays music via Bluetooth an jack output, so only the loudspeakers are concerned

What I did: - take battery out for at least one hour - let the battery discharge until the phone shuts itself down, take out the battery for at least 4 h, put everything back - followed the instructions here, but the folder-owners were correct - doing a factory reset

everything without success. As said it happend spontaniously without the phone falling to the ground or similar. It did happend before, but was mostly resolved by taking out the battery an placing it back.

My current Sailfish version is Saapunki 1.0.7.16

Thanks in advance for any hints

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answered 2014-07-06 23:27:11 +0200

Stefan P gravatar image

I have a similiar problem, but the other way round. The sound level of my Jolla always goes up and sometimes it suddenly becomes normal again. Generaly the sound level is constantly changing from one call to another and sometimes also while a call is made. I´m used to have the sound level at the lowest setting when calling somebody, but sometimes the lowest setting is already very loud. What always helps is to reboot, but after a while the sound level starts to increase again. This issue is only call and network sounds related, music etc. is played at a normal level.

Today i discovered that a switch from 3G to 2G while i´m talking to somebody also changes the volume level.

My phone has been in Finland for repair already twice, but in the end nothing has changed except it is happening not so often in comparison with the time before the repair. --> https://together.jolla.com/question/35741/bug-very-loud-sounds-through-earspeaker-at-call-end-and-on-call-waiting/ First the ear speaker was replaced and at the second repair only a software update was made (to the version i already had). This problem is there without and with installed apps.

I´m sure this is software related and hope that Jolla will fix this Problem soon, because what´s the point of having a "smart" phone where already the phone function itself isn´t working properly. From my point of view the phone functionality is the most important part of a phone and any other apps, android support (which i´m not using, as this was my point to buy a Jolla) etc. is subordinate.

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answered 2014-07-03 10:53:30 +0200

chris.adams gravatar image

Note that some ambiences have sound-profile settings which override the profile settings you can find via the Settings application. So if you get into a situation where you no longer have sound, try changing your ambience to something else, and seeing if that makes a difference.

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Asked: 2014-04-17 13:16:35 +0200

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Last updated: Jul 17 '15