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low volume during calls

asked 2014-04-24 15:32:54 +0300

Macilaci457 gravatar image

updated 2014-04-24 15:46:06 +0300

I can't help it, but I hardly can make a call with my Jolla the volume turned all the way up during a call.

Is there a known bug which is on the roadmap to solve this?

Is there a way to normalize the sound during calls, or a way to further amplify it?

I have to state it is not dead quiet, but I can not understand my own wife during a call if I am not in a closed office enviroment.

Update: I called my phone operator and the volume at maximum I hardly could understand them in my office. It was more quiet than my wife. And there is no traffic next to the office but a few birds singing. My system is up to date.

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Thanks zlatko for the feedback.

Macilaci457 ( 2014-04-24 15:43:04 +0300 )edit

Same here. During calls I almost understand nothing because of the too low volume of the earpiece. Since I have my Jolla, the volume never was very loud. But now, I think after the latest Udate, it is really getting worse! Any solution to max the volume by software or at least to check the adjusments? Please help! Thanks!

Lupus ( 2015-08-07 13:36:22 +0300 )edit

I had some other problem with random reboots on the phone and this solution fixed it. One thing I noticed after applying the solution is that the earpiece became louder afterwards. So maybe you could try it to see if it helps.

blaztinn ( 2015-08-11 13:24:12 +0300 )edit

2 Answers

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answered 2014-04-24 15:39:53 +0300

zlatko gravatar image

updated 2014-04-24 15:54:01 +0300

Call volume is generally very good and loud for me. I usually keep it slightly down(2-3 clicks) as otherwise it is too high in quiet environment. Seems to be HW problem on your handset.

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I need some way to clarify if it is hardware related before I contact Jolla Care. How do I do this? Jolla CSD tool only tests whether it plays sound or not, and not the sound level.

Macilaci457 ( 2014-04-24 15:56:41 +0300 )edit

I did a factory reset yesterday, and the volume got better, double at least. I am still using it on maximum during calls, but finally I can make phone calls. I still need a way to test if the software can be tweaked or not.

Macilaci457 ( 2014-04-25 22:00:42 +0300 )edit

Did this ever got figured out? My sound is low, and I'm not looking forward to factory resetting...

Rubz ( 2015-08-14 15:42:43 +0300 )edit

answered 2016-09-05 14:10:09 +0300

SKD gravatar image

I'm having the same issue for a long time now. I did a factory reset recently but that didn't change anything. I also have the bug with random reboots, putting some paper under the battery and pressing the contacts allways helps for a few days or weeks but there hasn't been a real solution yet. Has anybody sent their phone to jolla because of the quietness bug?

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Asked: 2014-04-24 15:32:54 +0300

Seen: 815 times

Last updated: Sep 05 '16