email: Add option to sound alert for every newly received email [released]

asked 2013-12-27 23:02:35 +0300

Milhouse gravatar image

updated 2015-05-14 16:39:49 +0300

Neo gravatar image

Currently, the Jolla email app will alert when the first new email is received, but will not alert for subsequent new emails - either this is by design, or it's because the device stops checking the server after the first email (I'm assuming it's the former and not the latter).

If the Jolla owner is out of earshot when the first email arrives the Jolla will never notify the owner about the arrival of any subsequent emails - yes the LED may be pulsing as a result of the first new email, but what good is that if the phone is turned over or in a jacket pocket?

In Android - I don't know about iOS - there is an account-specific option to "Notify for every message" ("Play sound/vibrate when each new message arrives"). My guess is that there are actually some people that don't want to know about every new email, so making this an option is likely the best solution.

Adding this option to the Jolla email app is absolutely essential for anyone that needs or wants to be notified of each and every new email. Obviously if a bunch of new emails are received simultaneously together then there should be only a single alert, but if new emails are received at discrete time intervals then there should be an alert for each and every new email.

This option would also mean that email is treated the same as SMS or IM, as I really don't understand why email is considered less important (or more intrusive?) than these other forms of communication - a new message (whether it be email, SMS, IM or even a phone call) is a new message and the recipient should be notified of its arrival. I doubt users would be happy if they were notified for the first SMS, IM or phone call but never notified for subsequent messages or phone calls, so why do exactly this for email? The decision not to alert for all new emails totally baffles me, and has done since Harmattan on the N9.

Please finally fix this in Sailfish! :)

PS. Nice to see you made it to Jolla, Soumya!

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The question has been closed for the following reason "released in a software update" by JoHe
close date 2017-08-06 19:52:53.841330



It would be nice if someone from Jolla could at least explain why this feature does not exist in Sailfish OS. It has been one and a half year since this question was asked.

Neo ( 2015-05-14 16:39:40 +0300 )edit

The decision not to alert for all new emails totally baffles me, and has done since Harmattan on the N9.

Actually it was there at least since Fremantle on the N900. Just another thing illustrating Jolla's roots. Yes it had baffled me but I had learned to live with it. Still, it would be nice to finally get that fixed in Sailfish.

It has been one and a half year since this question was asked.

Oops, I missed that tiny detail. In that case, give up all the hope. Yet another usability issue down the Jolla's black hole.

pichlo ( 2015-05-15 13:15:52 +0300 )edit

Hi there!

What do you mean with "first time"? First time of - the day? - every uptime of the device? - every E-mail conversation with a certain contact? - once at all?

I never missed anything so far. I use the system pull iteration NOT a push service.

Greets, zemidekuxe.

zemideluxe ( 2015-07-19 09:19:27 +0300 )edit

I thought it had been explained clearly enough, but apparently not.

Let me put it this way: I used my Jolla phone and Android Tablet together, then locked both devices at the same time. Since then, the email generated by your comment on TJC arrived in my gmail inbox, and the "new email" alert notification sounded only on the Android tablet - the Jolla phone remains silent as though no new email has been received. I'm configured to notify immediately (push?) on Jolla, although I may get a new email notification 1 email in 10, it's hopelessly broken (and this is over WiFi).

This is a Jolla problem, and it makes Jolla devices (assuming the tablet will be similarly broken) utterly useless if you intend to use them for email (and expect to be notified of every new email).

Hope you understand, if not I give up.

Milhouse ( 2015-07-19 09:42:00 +0300 )edit

Hi, Millhouse, thanks for your quick answer! Now I got it. I don't use the push service, so that my provider "pushes" the mail to my phone when it occurs at their servers. My Jolla contacts the pop3-servers on his own every 30 minutes. Maybe, this way less mistakes occur or I am used and okay with reading my mails from time to time and not in time. But I am with you, that has to be a just in time notification/ sound alert if you use push services!

I'll keep on sailing, cause I cannot imagine to switch back to menu and button based OS, as long my Jolla is making it until next updated Sailfish device ;-)


zemideluxe ( 2015-07-19 10:20:27 +0300 )edit