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Answering machine turns on too quickly

asked 2014-04-25 10:12:54 +0300

jollabeginner gravatar image

updated 2014-07-21 15:52:11 +0300

jiit gravatar image

I can't answer an incoming call before the answering machine is already turned on. How can I change the settings or is there something I should know about the answering technique?

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Isn't that a service provided by your service provider? At least there is no answering machine on my Jolla, at least none that I am aware of....

tokaru ( 2014-04-25 10:54:08 +0300 )edit

On my network (vodafone UK) this is controlled by them. If you can find an old Nokia (pre-symbian) they have a menu system that allows you to make changes, but this no longer applies to smart phones !

Also trying ringing your operator voicemail number and checking the menus on there. There is often a settings menu that allows you to make such changes. Failing that speak to the operator help desk.

bockersjv ( 2014-04-25 12:18:22 +0300 )edit

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answered 2014-04-29 00:32:48 +0300

gcobb gravatar image

This time delay is controlled by the network. You should be able to change it using shortcodes. The procedure described below works on my phone on Vodafone UK and should work on other networks.

First, find out what your "call forwarding no reply" options are set to: using the Phone app, dial *#61#. You should see some information displayed on the screen. Look for the line starting "Voice:" and note the number and the time shown. On my phone the line looks like "Voice: 121 | 15s" -- this means that call forwarding on no reply is set to forward to "121" after 15 seconds.

You can change the time (15 seconds in my case), by dialing: **61*number*11*tt#, where number is the number to forward to (taken from the output in the first step), and tt is the number of seconds to delay before forwarding. So, for example, I could change the forwarding delay for my phone to 30 seconds by dialing **61*121*11*30#. HOWEVER, there is a quirk: in order to enter the **, you need to press * and then wait a few seconds before pressing it again, otherwise the phone turns it in to +.

You can then use *#61# again to check the setting.

By the way, the network will often reset the settings back to their defaults. In my experience, some networks do it automatically at various times, some wait for you to clear the setting or have a special command in their voicemail setup to trigger the reset.

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It would be nice if the built-in phone app settings screen allowed you to change the timeout as well as the number.

gcobb ( 2014-04-29 00:38:03 +0300 )edit
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Asked: 2014-04-25 10:12:54 +0300

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Last updated: Apr 29 '14