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Gui crashing when tapped [duplicate]

asked 2014-05-09 16:13:35 +0200

Cazou gravatar image

updated 2014-07-12 03:32:00 +0200

simo gravatar image


I just got a new Jolla device. I've been playing around and after 2 hours, it's become unusable.

When I touch the "home" screen (the one with 4 icons at the bottom), it simply crashes and restarts.

If I lock the screen and unlock it, then, I am on the "lock screen" (the one with the time and notification icons.) In that screen, i can do everything (scroll, show the pulley menu and all).

If I start the settings manager, it shows the first screen but will close as soon as I touch anything on it (like on the "home" screen)

I can't do anything with the phone now, All I have installed is the File browser and the android compatibility app. It is also in Developper mode.

Is there anything I can do beside already sending it back ?

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The question has been closed for the following reason "duplicate question" by ssahla
close date 2014-05-09 21:32:41.324127


Have you seen this and that? Maybe those are related?

tokaru ( 2014-05-09 16:54:51 +0200 )edit

I didn't find them but yes they are the same...

Cazou ( 2014-05-09 17:16:01 +0200 )edit

I closed this question as a duplicate of https://together.jolla.com/question/41282/screen-turns-off-when-i-touch-it/.

ssahla ( 2014-05-09 21:33:11 +0200 )edit

2 Answers

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answered 2014-05-09 16:30:35 +0200

Cazou gravatar image

By the way, I made a video showing the behaviour of the Jolla : http://youtu.be/rCVJK12h1kY

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answered 2014-05-09 16:42:48 +0200

petaqui gravatar image

Hi dude!

Sad to hear that from your Jolla experience. Which version of the OS are you using? Have you upgraded it during the 2 hours it worked fine? Did you install an app and all the problems started after that? The main idea that comes to me to fix this problem is a factory reset, but that appears in the settings menu, and you say that it doesn't work...Can you try one more time to perform this action?

If not try this solution: How to bricked Jolla phone revival

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I am not sure about the version and cannot access it (But I know it is not the latest). I did not perform the upgrade (as I don't have a wifi access, just 3G) I really can't access factory reset. I'll try the second solution then.

Thanks for your answer, I'll let you know :)

Cazou ( 2014-05-09 16:48:39 +0200 )edit

Well, I had to use the recovery, pretty handy :) Now it works again. Thanks !

Cazou ( 2014-05-09 17:15:13 +0200 )edit

Great to hear that :-)

molan ( 2014-05-09 21:22:01 +0200 )edit

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Asked: 2014-05-09 16:13:35 +0200

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Last updated: May 09 '14