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New device does not work

asked 2014-06-10 17:50:54 +0300

NuklearFart gravatar image

updated 2014-06-10 17:57:21 +0300

Hi there,

I'm really sad about the following thing: Today I got my Jolla phone. First thing I wanted to do is the update to the newest version. The problem is that this didn't work, even after applying the hints here https://jolla.zendesk.com/hc/en-us/articles/201440377-Resolving-problems-with-Jolla-account-loading-applications-from-the-Jolla-store-and-or-getting-the-latest-OS-update

After that I found anonther site https://together.jolla.com/question/3816/jolla-store-crashes-unable-to-update-system/ so I enabled developer mode, fill in the two lines and ended it. After that nothing worked! If I started an app it automatically got killed. I tried to restart the phone, but it went in sleep mode. If i weak up it shows the lockscreen but then it gets black again and nothin really happens. I can pull down the pully menu, but if I select settings menu, it goes to sleep again. So really nothing works with the phone.

Please help me out. Du I have to send the phone back?

My computer knowledge is limited, so I really try hard to follow your hints, but please be so kind to explain in detail, because english is not my mother tongue

Version of Jolla Sailfish OS 1.0.2.5 (pre installed) Nothing added with the shop OS on Computer: Windows 7

Best regards

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answered 2014-06-10 18:16:42 +0300

NuklearFart gravatar image

I'm really sorry about that but I got a solution from an E-Mail linking to that site: https://together.jolla.com/question/22079/howto-all-pc-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

The phone is working again but there is no way to install anything, the store is not working properly. May the store be down?

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yes the store is down! dont panic! :D I get ''problem with the store''. This must be related to this thread https://together.jolla.com/question/44741/official-announcement-maintenance-on-jolla-account-and-store-services/

Edit: the store is again UP. So give it a try!

TK ( 2014-06-10 18:22:40 +0300 )edit
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Asked: 2014-06-10 17:50:54 +0300

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Last updated: Jun 10 '14