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What is important to Jolla. Everyone matters. [answered]

asked 2014-06-11 12:07:26 +0300

Marc gravatar image

updated 2014-06-11 12:09:37 +0300

eric gravatar image

The last year has been the most difficult yet rewarding in our lives. Ooh my, what a journey in getting a product created, funded, planned, ultimately launched and sold. Everyone, from the original Maemo/Meego community of serious open source developers, to those who have found in Jolla a promise of an open and independent future, gave us the strength in ourselves to perform miracles and do the impossible. Which we did, together. We could not have done it without you.

Two and a half years ago in our little boat we had a values workshop with a dozen eager sailors. Nearly a year ago, with four dozen more, we renewed our values. There was always a question: are the values what we aspire to, or what we think we are? The answer was clear: our values are what is important to us.

We have come to realize these four words more deeply, how they apply to our lives, our company, our culture, our community, everyone.

A year ago, we lost our chipset provider, killing the product we had almost ready for market. The Jolla boat was rocked, but the nearly sixty souls aboard were ready to do whatever it takes to sail the tall seas amongst some of the biggest ships in the world. We built the boat again in the middle of the water. Talk about a committed crew...

We called some of our fans, supporters and friends to Jolla Love Day in May 2013, showed our prototype and promised we would deliver the same year. Why? Because without coming out of the harbor already, we would not even get a chance to sail. The love we received that very day was unlike anything. What is love? Love is accepting others for who they are, without expectations. If everyone you meet comes to you as they are, you accept them and they accept you. Without the love we received that day, there would be no Jolla.

Our first job is to make sure those sailors have all they need to follow their passion: creating revolution for mobile users. Wow, what a gargantuan task to realize our collective vision! We organized ourselves and worked hard on two things: building a product and making sure we could afford to build it. We did it!

It is not every day that the first new device from a new manufacturer with a new operating system is sold to an excited group of people. We would have wanted to invite everyone, but instead had to invite only the first 400 ones. The very next day, we started working on the first software update. We knew that we could do better to serve all people that had shown their support to us. This is our passion.

We have received a lot of feedback. We take it. We plan it. We code it. As fast as time allows, we consistently deliver through each update. Our mission is to keep improving our OS to make it yours. This is transparency.

We started with a promise: to be open, independent, unlike the others for a reason: to provide choice for you, the consumers, an inclusive community, a movement that will change the world. We always work to communicate what is going on, we could do better. Opening up the roadmap of features takes a while: when making monthly releases it is a huge push to get the right stuff planned, staffed, developed, documented, tested, debugged, tested again, and released. Invariably some features get pushed into the next release, re-planning is a part of software development. We don't want to promise what we cannot deliver.

The biggest thing I learned about transparency, respect, passion and love are that they go both ways. We have received a lot, we need to give back a lot. We need to keep delivering for those who believed in us and supported us by buying a Jolla phone, we need to keep communicating. We have a deep respect for our community worldwide, we feel the love and passion from you every day.

We are listening. We do care. We are doing everything we can to continue to deliver, tell our plans, and give you back the passion and love that you continue to give us, to deliver on the promise of an unlike future. Without your support, we would not be here. Respect.

Transparency, respect, passion, peace and of course, love <3

Marc, your humble cruise director

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2015-04-14 10:13:56.278249



I would be delighted if you also share your views, and would welcome any questions <3

Marc ( 2014-06-11 12:18:48 +0300 )edit

I just want say thank you to all you sailors on this boat! You're doing a great job so far.

SagaciousT ( 2014-06-11 12:22:11 +0300 )edit

Keep up the good work and make jolla 2 (the phone) even greater. And please don't fuck it up. :P Going back to another phone OS will feel like going to the past.

As for the haters, naggers and all the energy sucking people around turkish people have a saying: It ürür, kervan yürür.

Keep it on.

ApB ( 2014-06-11 12:23:38 +0300 )edit

Hey Sailors! Please WIRE THE FM CHIP for the next model.

t0mps0 ( 2014-06-11 12:26:17 +0300 )edit

You're giving us the feeling to be part of this awesome movement, that's the passion that is so special about this community <3

scharelc ( 2014-06-11 12:26:40 +0300 )edit

Jolla guys are the humblest people I know. Respect and Love for all of you <3

Saqib Iqbal ( 2014-06-11 12:29:12 +0300 )edit

Maybe would have been better to keep the "beta" tag for some time. A lot of people here are ok with this and are ready to report bugs and make reports. But people who just want their phone to work would say that the os and phone are shit and wouldn't try it even in the future. Better have such people get the phone in some months.

andreibechet ( 2014-06-11 12:32:19 +0300 )edit

There was and is no tech-company that does a better Job in not raising expectations too high to fullfill them. Honesty, healthy growth and humbleness in front of an ultra complex task is what i expect from you, not more, not less. And you/we are doing great so far!

mosen ( 2014-06-11 12:34:43 +0300 )edit

Never been disappointed so far ! And things keep improving in all directions (comms, openness, transparency and OS). We tease you, we push you, we are sometimes rude and impatient but we love you :)

pat_o ( 2014-06-11 12:36:52 +0300 )edit

I think the journey so far has been really nice. There are lots of things about Sailfish, big and small, that are not there yet, but they're on their way, and I have patience and trust. Keep on sailing!

nthn ( 2014-06-11 12:38:04 +0300 )edit

I'm proud to sail in this sea

Francesco ( 2014-06-11 12:42:32 +0300 )edit

Hi there Marc & Co,

Actually when I first became aware fo Jolla I wanted to support c.q. invest in the company because I strongly believed in the goals (not to mention the road to get there). As a private individual the best opportunity to do so was to be one of the "First One".

Although my expectations probably were (much) too high I must say that I am more than satisfied with the result. I love the community and openness aspects and the way it all is developing. Being a busy professional myself I have limited means/time of giving back through "Together" yet I still try...

Sure there is also criticism but given the circumstances and history I can understand the difficulties facing Jolla. So I choose continue my support and try to be constructive. For Jolla I think it is very important to keep looking around to see what is happening in the mobile world. The environment and boundary conditions are changing at a breakneck speed. So be alert.

It seems Jolla is indeed quite responsive and transparent towards their users. Keep this up and maybe also fine tune your "expectation management" (it is improving). You have I think an on average very sympathetic user(s) and supporting community willing to be more than just that. Good vibes and love may not be enough though,.. alhough given everything else it may make the difference.


rock on!

JayBeRayBearGun ( 2014-06-11 13:06:48 +0300 )edit

Thanks everyone, you and all of the wonderful community are why we are here!

Marc ( 2014-06-11 13:24:48 +0300 )edit

Oh wait! "A year ago, we lost our chipset provider, killing the product we had almost ready for market." This was all news to you lost how many months of work with this?

t0mps0 ( 2014-06-11 14:07:41 +0300 )edit

@t0mps0 AFAIK they lost the chipset supplier in March 2013. And TBH i think that was a "blessing" in a way. (Someone correct me if i am wrong) We wouldn't have ended with such an up to date stack (ie wayland etc)

ApB ( 2014-06-11 14:12:38 +0300 )edit

Hi sailors! Thank you each and everyone for making this phone and sailfish os. With the latest update 'Saapunki' phone feels fkuid and classy. With modern HWin 'Jolla-2015'-model, you have excellent chance to grow as big as you wish. Sailfish is really making it possible. Keep up the good work, and you will have our continous support.

targon ( 2014-06-11 14:15:49 +0300 )edit

Thank you, Jolla ! Thank you, Marc !

You should use our powerful community much more. Even some of us are not developers, we can test and provide feedback. Many of Jolla users are in IT and/or Linux lovers. Use us.

tvicol ( 2014-06-11 14:20:59 +0300 )edit

We believe you and believe in you! Please keep concentrating on the product, and the revenue will come. Please keep giving us the feeling that you respect us more than money, and we will give back. Rather stay small than diverge from your passionate community, and the community will grow. Please keep listening to us, and we will speak nicely to you and about you. I wish I could give you all a beer.

Nilux ( 2014-06-11 14:21:24 +0300 )edit

its a honnor to sail i'm proud of it ... just keep on ...

i was a nokia n900 user and found now a great phone with a lot off capabilities

for now, great job, last update amazing

mvdm ( 2014-06-11 14:54:12 +0300 )edit

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answered 2014-06-13 17:38:20 +0300

Marc gravatar image

Thanks so much for the responses! I hope I got everyone and spelled all the names right!

@scharlec, the movement is about you, the followers, the friends, the community. you make it all of ours.

@Saqib Iqbal, thank you, we are doing this because we believe in it and are just being ourselves <3

@andreibechet, there was a long discussion about putting on and also when removing the beta tag, and looking back I believe it was time, but please keep reporting and discussing what we can do better ;->

@mosen, we do our best to describe what we are doing, thank you for your comment

@pat_o, so happy we are able to meet your expectations and please keep the feedback coming!

@nthn: thank you for the patience and trust, it is an honor we do everything to keep

@Francesco, we are proud to have you with us!

@JayBeRayBearGun, what a fantastic nickname you have ;-> thank you so much for investing in our future and being proud to be a first one! You are enabling many people. We live to meet your expectations!

@t0mps0, it was a major setback but also gave us the new architecture which was a major improvement

@ApB thank you for pointing out the architecture change and benefits, really glad it worked out

@targon, Hi! Thank you for the support, we honor it and appreciate it deeply. We promise to keep rowing hard for you

@tvicol, sometimes we focus too much on just getting the work done every day, but we are coming to you all with as much as we can. thank you everyone for always wanting to help!

@Nilux, we are concentrating hard on the Sailfish and preparing for the future. We are not doing this for the money, we are doing it for what we believe in.

@mvdm, N900 <3 one of the greatest achievement in my life was helping make and deliver that. So glad you continued with us!

@bennypr0fane, building walls has been and industry standard (see my talk from MWC last year) but we strive to keep open, and become more open all the time. There are always some limits but we have this at our core and will keep enabling an open future. Glad you put the sticker, and thank you for informing others!

@jfroejk, I am astonished too...we really work miracles here and we will not stop.

@caprico, thank you. Telling our story is easy as we created it together and live it every day. It really is like a family here, a great family.

@Peter S.: thank you for your enthusiasm, all of you really make a big difference on what it is like to work here every day.

@k79, no forgivemess is required but accepted anyhow. True, honest, open feedback is always welcomed. We are working to do better every day and have learned a lot of lessons along the way, but we never stop learning.

@kenhkngai, it is a promise, we will keep up the good work!

@Vesa, opening up the backlogs and roadmap is a continuous process. It does add some work and overhead, but we are working in the right direction here. More will come.

@fravaccaro, thank you, and all the way through, marketing included, we are all passionate and strive to be open and true with you all about what we do. We all do need to get the word out and help the world learn about us, marketing is also a part of that but it must come from our heart and values.

@Nicolò, having and owning our strategy has been one of the reasons we started this, and we will continue.

@aegis, you are absolutely correct with your first impressions and thank you for understanding our limits and acknowledging our strengths. I'll strive to provide more.

@akira1980, thank you for your early support, without it we might not be here today. You are very welcome!

@MSH, you described many of my feelings through the changes with Meego and starting up Jolla! The N9 was big shoes to fill and thank you for recognizing we honor our heritage.

@vandersmash, I hope to see you on board soon, and thank you for your feedback about our progression.

@rcolistete, I wish I could tell you more at the moment about exploring other markets, but hopefully there will be more announcements soon.

@Drekkarian, I feel the same way that no other phone compares to Jolla and Sailfish. Your happiness is very important to us.

@ossi1967, Not only is making a commercial device based on free software possible, but also doing it with self organized teams and without managment interference ;-> Thanks so much for the support, we are all in the same boat on the same adventure.

@pmelas, we are all on the same side, and your feedback is always welcomed. Bring it on ;->

@Neo, we all have our hearts on our sleeve here. Together. Respect <3

@rob_kouw, glad the wait was worth it, I can relate. It was a very long wait for us inside filled with tremendous joy and pain. The delivery was not an ending though, it is a beginning.

@mgbler, you are right, the vision is what it all about. and we are in the early stages of realizing it, there is so much more we can do. <2 Jollanauts

@Claus, we will do everything we can.

@fawz, as you say, criticism is very important for improvement and we can take it humbly and act on it. Unlike was actually a very good thing inside the boat, and it is extrapolated as "unlike for a reason". It has to do with bravery, taking risks, and not being afraid to be different. It also taught me about freedom: it is not free beer or just free speech, it is freedom to express and be yourself. That is Unlike to me.

@Stefanix, thank you for your feedback, we understand and are working on the UI especially. I also hope we can meet your expectations.

@asgeirr, never go back <3, thank you for recognizing how hast and hard we are moving. Fluid and effortless have been the goal all along, glad you believe we have achieved it. We will do more.

@Jörg, I am glad your troubles were resolved in good time and thank you for your patience. We have worked hard on the issues from the start and it improves.

@Nicd, great idea! I believe we should consider what we could do with it.

@Kim, I know the progression from N900->N9 very well, and glad you found us to be a worthy successor. There are some plans toward supporting beta apps as well.

@gordon_pcb_designer, we do get to live a dream every day and so glad you joined us. never be afraid to try and make a difference, the outcome can be great and the journey even greater!

@Pipuold, thank you for your comment and acknowledging us

@richardski, great to hear from you and that the entrepreneural spirit lives on! I agree, openness is the key to security and privacy. When I spoke at MWC in 2013 talking about privacy, nobody cared. In 2014, it was a big issue, and people worldwide are looking for answers. I hope to help a lot in this area, and openness is key!

@hannakala <3 <3 love

Peace and love! Marc

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Thank you for so many detailed and considered responses. This level of attention to detail should give great comfort to all who hope for a great future for Jolla:) Richard

richardski ( 2014-06-13 17:46:00 +0300 )edit

Thank you Marc for these responses ... just another reminder that Jolla does care. Even though it is still under development you guys are full with passion and will deliver. All you need is our input and patience.

andreibechet ( 2014-06-13 18:04:12 +0300 )edit

First,Thanks marc and your group who bring about sailfish os. But it has selt in Finland about 7 mounths. You said that you will pay attention to China.Now you forget ? I can not believe. I saw this update on june which is about Hk. That time ,I want to tell everybody who are the fans of jolla. Recently,I hear that somebody tell us you and your phone will come to HK. That make me exciting, but I feel entangled. I want to buy one from e-bay. But the tariff make me stop my thought. It is much too expensive. I just one student, I have no other ideas. I hope you can give us who love jolla really a chance. image description

Boduosuoyao ( 2014-06-13 18:14:31 +0300 )edit

We have not forgotten, it has been a long process but we are coming.

Marc ( 2014-06-13 18:21:39 +0300 )edit

wooooh, answering every single one of our comments defines a whole new level of "customer relationship". If any of us knew this would happen, we would have tripled the length of our comments and doubled the praises for shure :P All the very best to you and all staff at Jolla Oy <3

mosen ( 2014-06-13 21:31:34 +0300 )edit

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Asked: 2014-06-11 12:07:26 +0300

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Last updated: Jun 13 '14